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unable to install adobe Extension Manager 6.1 update

Aug 6, 2012 8:27 PM

unable to install Extension Manager 6.1 update on my Mac.  Running Lion

 
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  • Currently Being Moderated
    Aug 7, 2012 11:10 AM   in reply to enny1f

    What error message are you receiving when you try to install?  What have you tried so far to resolve your difficulties?

     
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  • Currently Being Moderated
    Aug 7, 2012 4:45 PM   in reply to enny1f

    Thank you Enny1f.  The reason which I inquire is users often will turn around after suggestions are offered and then tell us they have already completed those steps.  This helps give a clear picture on how to proceed.

     

    First I would recommend checking your version of the Adobe Application Manager.  It is located in Applications/Utilties/Adobe Application Manager/core.  If it is not version 6.2.77 or later then please obtain the update from the bottom right hand corner of our download page.  The download page is located at http://www.adobe.com/downloads/.

     
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    Aug 8, 2012 3:42 PM   in reply to enny1f

    Are you able to manually download and install the update from http://www.adobe.com/downloads/updates/?

     
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    Aug 8, 2012 4:10 PM   in reply to enny1f
     
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