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can't reinstall acrobat x pro from CS6 Design Student

Aug 8, 2012 6:52 PM

Tags: #cs6 #acrobat_x_pro #exit_code_6 #error_message #installation_error

I recently purchased CS6 Design Studen & Teacher edition. About a month after I completed my registrated, Acrobat X Pro stopped working.

 

Before you mention it: I've seen the other thread on the subject, and have followed the steps on that thread (deactivating and reactivating another adobe product). The problem is, BEFORE I did that, I had already uninstalled Acrobat, thinking I could reinstall it and it might work.

 

Every time I try to reinstall Acrobat, I get error messages that look something like this:

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DS013, DW065 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s), 5 warning(s)

 

 

 

WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

 

WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

 

WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

 

WARNING: DW065: Display requirements not met for {0327A4BF-62BF-48BB-8928-B971B749E9E1} Creative Suite 6 Design Standard 6.0.0.0

 

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

 

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

 

ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050:  - Acrobat Professional: Install failed

 

---------------------------------------------------------------------- ---------------

 

 

It worked fine the first time I installed it. How can I get it to install again?

890 Views   4 Replies   Latest reply: Rave, Oct 21, 2012 12:29 PM
 
Replies
  • Deiseline
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    1. Deiseline,
    Aug 9, 2012 1:08 AM   in reply to harv2.1
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    I have exactly the same problem; though with Acrobat as a part of CS6 Master Collection.  Very infuriating!  I even tried placing the "Data1.cab" file directly in it's appropriate windows folder as suggested in another forum; but it didn't work.

     
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  • prat_k
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    2. prat_k,
    Aug 9, 2012 5:14 AM   in reply to harv2.1
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    It could be a problem with the installation file so try to install acrobat from payloads and if you get the same error msg i.e 'Data1.cab in that case you need to redownload the suite

     
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  • Handsumguy
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    3. Handsumguy,
    Oct 21, 2012 12:01 PM   in reply to harv2.1
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    I have this same issue but its with installing Acrobat 9.0 Professional.  It installs fine on my laptop but not my desktop.

     
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  • Rave
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    4. Rave,
    Oct 21, 2012 12:29 PM   in reply to harv2.1
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    Login to adobe.com and click on the link below to download Adobe Acrobat X Pro English Windows from the link below :

    http://trials3.adobe.com/AdobeProducts/APRO/10/win32/AcrobatPro_10_Web _WWEFD.exe

     

    Try installing it and check if you get the same errors.

     

    Regards,

    Ravi

     
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