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Missing data on e commerce report

Jul 11, 2012 6:38 PM

Can anyone tell me why several orders would be missing from my e commerce reports?

 

I have workflow notices for these orders & the customers exist on the database but the orders are missing from their customer order details (under their customer ID) as well as in the e commerce report.

 

I have been emailing support about this for over 6 months with no help.....

 
Replies
  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Jul 11, 2012 8:05 PM   in reply to mezbrown

    Hi Mez,

     

    This is what I need to investigate the problem for you:

     

    - Site URL

    - Customer's CRM ID

    - Order ID that gets sent to payment gateway and is recorded there.

     

    If you supply me with those details I'll gladly take a look at this.

     

    Cheers,

     

    -mario

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Jul 11, 2012 10:46 PM   in reply to mezbrown

    If you're responding via email and attaching some files to those emails I'd just like to let you know that they're not coming through on the forums.

     

    Cheers,

     

    -mario

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Aug 5, 2012 9:51 PM   in reply to mezbrown

    You can upload them to your site and then provide a link.

     

    -m

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    Aug 12, 2012 2:48 PM   in reply to mezbrown

    Hi Marianne,

     

    Although you can reply to forum posts through email, the attachments will not come through. Please reach out to our support team and submit a case on this and include the spreadsheet you want us to look at.

     

    Thanks,

     

    -mario

     
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