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Dreambjo
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shared tenchologies files failed in reinstall of adobe photoshop elements 10

Aug 8, 2012 8:47 PM

My Adobe Elements 10 both photoshop and premiere suddenly stopped opening up, or would open to menu page then disappear.I deactovated to uninstall photoshop and tried to install it again. it failed saying the shared technologies files failed. Now I can't get it to install. I am on a Dell Vostro_410 2dual core intell cpu, 2.40 Ghz and 3.25 GB of RAM. I run Windows XP Pro with service pack 3. Help

346 Views   4 Replies   Latest reply: Dreambjo, Aug 14, 2012 7:55 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 9, 2012 10:42 AM   in reply to Dreambjo
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    Can you please provide the exact error message you receive when trying to install.  Also did you successfully remove the software before trying to reinstall?  Do you recall what error messages you were receiving which caused you to try to reinstall?

     
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  • Dreambjo
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    2. Dreambjo,
    Aug 9, 2012 8:24 PM   in reply to Jeff A Wright
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    Hi. Thanks for replying.

    1.  2 messages came up. the first one said there is still an elements 10 photoshop open. The 2nd one said that the shared technologies files failed to install.

     

    2.  I did not get any error messages. The opening menu page would come up. I would click on organize or new project and it would just disappear.

    Hope this helps.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 10, 2012 8:23 AM   in reply to Dreambjo
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    Dreambjo what Adobe software do you currently have installed.  Are you able to successfully remove Photoshop Elements from Add and Remove Programs?  If not what error messages are received during the uninstall process?

     

    From your description it appeared you were attempting to install Photoshop Elements 10 on top of the already installed, but non-functional, program?

     
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  • Dreambjo
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    4. Dreambjo,
    Aug 14, 2012 7:55 AM   in reply to Jeff A Wright
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    Hi. I only have adobe Premeire Elements 10 on. The photoshop and inspiration browser for Photoshop Elements 10 are gone.

    Thanks for responding.

    Bjo

     
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