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Janraem
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CS4 Design Premium installation failure on Win-7

Aug 8, 2012 12:49 PM

Tags: #cs4 #install #color_directories

I have tried this installation a number of times now and continually get a problem with kb403891r2 error regarding the UninstallColorProfilesRollback preventing the installation.

 

I have tried both solutions I was taken to by the Adobe Support advisor regarding manually removing the files and setting the permissions in the registry.

 

I have also tried changing the permissions on the relevent folders as per the information found on these discussion pages, still to no avail.

 

I am running Windows 7 Home Premium on an Intel i7 system.

 

Hope you can help as I am about to lose what little hair I have left!

398 Views   2 Replies   Latest reply: Janraem, Aug 9, 2012 2:08 AM
 
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  • Mylenium
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    1. Mylenium,
    Aug 9, 2012 12:03 AM   in reply to Janraem
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    Check you graphics card and printer setttings. You're using a color profile somewhere there and it's blocking the whole process.

     

    Mylenium

     
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  • Janraem
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    2. Janraem,
    Aug 9, 2012 2:08 AM   in reply to Mylenium
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    Hi Mylenium

     

     

     

    Thank you so much, this gave me the clue I needed. The problem was based on my using multiple monitors, one of which is connected to an HDMI connection with obviously a separate colour profile.

     

     

     

    Restarting the computer with only the VGA connected monitor active allowed me to remove all of the colour profiles and the installation subsequently went without a hitch.

     

     

     

    Thanks again for the information.

     

     

     

    Janraem

     
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