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Customer receiving notification of comment published ?

May 12, 2012 9:48 AM

Tags: #comment #module #notification #workflow

When using the commenting module on a product page, is it possible for the customer who submits the comment to receive a workflow notification that the comment was approved and published ?

 

Here's what I've tried and failed at doing.

 

1. Set up a workflow and ticked the box that says "Send workflow message to customer"

 

http://www.screencast.com/t/I8uNnZ3bKU

 

2. Then under module > comments > manage comment rules, only logged in users can publish a comment and that the above mentioned workflow is triggered.

 

Not sure if there's a bug, but those internal users in the workflow are NOT notified

 

http://www.screencast.com/t/NrOaKMqkZGBJ

 

Wonder if anyone has tried this before ?

 
Replies
  • Liam Dilley
    4,053 posts
    Feb 28, 2012
    Currently Being Moderated
    May 12, 2012 3:18 PM   in reply to FraserMcCulloch

    Only when someone goes to that and marks the step as completed will that be triggered.

     
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  • Currently Being Moderated
    Aug 9, 2012 5:08 AM   in reply to FraserMcCulloch

    What was the outcome of this Fraser?

     

    Was it a bug or just not a process that was able to be automated?

     
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