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xTLS
xTLS
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Adobe bug report system broken

Aug 9, 2012 9:18 AM

Tags: #adobe #email #bug #form #broken #fake

I've been having issues with Flash Pro CS6 that are getting progressively worse. I filed a few bug reports using their Bug Report form here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform 

 

I just noticed today that I had some delivery failure notifications for those bug reports in my spam box.

 

Delivery has failed to these recipients or distribution lists:

flash_feedback@namailhost.corp.adobe.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

 

The form submits to a nonexistent email address. This is basically Adobe giving everyone the finger. Great.

1020 Views   5 Replies   Latest reply: xTLS, Nov 13, 2012 10:17 AM
 
Replies
  • xTLS
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    1. xTLS,
    Sep 11, 2012 9:03 AM   in reply to xTLS
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    As a follow up, after Adobe never fixed the issue when I mentioned it to support several times, I filed a complaint with the Better Business Bureau, and they never responded to that or fixed the issue. Adobe doesn't care about us. Not even a little. Good thanks for all the money we spend on their software...

     
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  • xTLS
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    2. xTLS,
    Oct 2, 2012 10:02 PM   in reply to xTLS
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    As a follow up, after I posted here that Adobe never responded to the BBB complaint, they emailed me apologizing and saying they were "working to fix it very quickly". It's been three weeks and they haven't fixed anything, but they did flat-out lie to the BBB and say that they had given me a "solution" and I responded that it "worked". Outrageous.

     
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  • Suhas Yogin
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    3. Suhas Yogin,
    Oct 11, 2012 5:07 AM   in reply to xTLS
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    Hello,

     

    We've fixed the bug reporting system, and you should be able to report issues to us. Please try and let us know.

     

    Apologize for all the inconvenience it caused.

     

    Regards,

    Suhas Yogin

     
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  • xTLS
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    4. xTLS,
    Oct 11, 2012 9:47 AM   in reply to Suhas Yogin
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    Suhas,

     

    It is not fixed. It is not even changed:

     

    Delivery has failed to these recipients or distribution lists:

    flash_feedback@namailhost.corp.adobe.com
    The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

     
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  • xTLS
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    5. xTLS,
    Nov 13, 2012 10:17 AM   in reply to xTLS
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    They finally fixed the bug report system; Suhas was able to confirm receipt of several bug reports. Glad it's finally fixed.

     
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