Quick update that we're still investigating this issue. If anyone is up for helping us generate debug logs, please see the steps below:
Perform the following steps on an impacted system
1. Download the appropriate "Debugging Tools for Windows" MSI installer which is available from:
** For 32 Bit systems: http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.40 4.msi
** For 64 Bit systems: http://msdl.microsoft.com/download/symbols/debuggers/dbg_amd64_6.11.1. 404.msi
Click on Run
Click on Next
Click on "I agree" for the EULA
Click on Next
Select the radio button for "Custom"
Click on Browse and change the default install path to C:\DEBUGGERS
Click on Next
Click on Install
Click on Finish
2. Download the appropriate TTTSetup MSI installer:
** For 32 Bit systems: https://sendnow.acrobat.com/?i=7gBp4PSAtP9lB8UrdqBr6Q
** For 64 Bit systems: https://sendnow.acrobat.com/?i=9SfayRdL7gGV50TeYOpkTg
3. Copy the appropriate TTTSetup MSI installer to c:\debuggers
Double click on the MSI installer to execute
Click on "Next"
Click on "I accept" for the EULA
Click on "Next"
Ensure the install location reads C:\Debuggers\ttt\
Click on "Next"
Click on "Install"
4. Launch task manager and ensure that there are no running instances of msiexec.exe. If there are, end the running instances. This will help us isolate the msiexec.exe process(es) that are associated with the Flash Player MSI.
5. Launch the Flash Player 11 MSI installer but do not click on the Install button just yet.
6. Locate the msiexec.exe process(es) that appear in task manager after launching the Flash Player MSI. Take note of the PID(s) for msiexec.exe (you will need it later)
- If you do not see a PID column in Task Manager, you can add it from the task manager View pulldown menu (View->Select Columns)
7. Create the following folder C:\iDNAtrace
8. Open a command prompt and navigate to C:\Debuggers\ttt (cd C:\Debuggers\ttt)
- If you have two running instances of msiexec.exe, you will need to perform steps 8 - 10 in two separate command prompts in order to capture all MSI activity (one for each PID).
- If you are on Windows 7, you will need to launch the command prompt with the "Run As Administrator" command. To do this, click on Start, type cmd in the search field, right click on cmd.exe.
9. Type "TTtracer.exe -Initialize" without the quotation marks and then Press Enter.
10. Type "TTtracer.exe –dumpfull –maxfile 1024 –ring –out c:\iDNAtrace –attach PID” without the quotation marks, Press Enter. <Replace "PID" with the process ID for msiexec.exe from step 5 above>
11. click on the Flash Player 11 MSI Install button. When the Flash Player 11 MSI displays the error message, click on "Exit App" on the iDNA window on the desktop. This will create the .out and .run trace files in the C:\iDNAtrace folder
Please send the .run and .out files to ccampbel@adobe.com for further analysis.
Thanks,
Chris
