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Cardorarla
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Photoshop CS3 Extended error on load

Aug 8, 2012 7:19 PM

Tags: #cs3 #cs3_extended #won't_run

Photoshop CS3 Extended

Windows 7 with all updates current

Error message on load 'could not initialize Photoshop because of a program error'

 

I'm running:

intel core i5

16 GB RAM

148 GB free on drive C

698 GB free on Drive D

465 GB free on drive E

465 GB free on drive F

2 DVD-R drives

 

All updates to Photoshop were installed last time I ran it with no problems.

No new hardware has been installed since.

Installed Classic Shell since last use, so I uninstalled it but the error persists.

Installed Diet Tracker but they don't interfere with each on on the system at home so I know there's no problem there.

Nothing else installed except Windows updates.

I tried restoring back to the last time I used it . . . still got the error, so undid the restore.

I tried repairing Photoshop . . . no change.

I uninstalled Photoshop, rebooted, installed Photoshop. it loaded slower then and the last thing I saw load was plugins then something about Python and then the error again.

When I try to open the program, it goes so fast that I can't see what's loaded and where it stops now.

I searched for like problems . . . found one that they found was caused by a sound driver on an ASUS board but it was different.  I tried rolling back the sound driver anyway and it didn't fix it so  I updated it again.  There was a reference to check the Event Viewer which I know nothing about but I tried it anyway . . . found nothing.

 

Any help will be appreciated or if you know a way to debug the load or slow it down to see what it's trying to load please clue me in.  Thank you for any help.

782 Views   14 Replies   Latest reply: Cardorarla, Aug 10, 2012 5:44 AM
 
Replies
  • Mylenium
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    1. Mylenium,
    Aug 9, 2012 12:29 AM   in reply to Cardorarla
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    Your partitions/ drives are too large and CS3 can't deal with it, in particular the 700GB one...

     

    Mylenium

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    2. Noel Carboni,
    Aug 9, 2012 3:00 AM   in reply to Mylenium
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    Mylennium, where did you come up with that idea?

     

    The last version I know of that couldn't deal with big disks was 7.0.

     

    -Noel

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    3. Noel Carboni,
    Aug 9, 2012 3:03 AM   in reply to Cardorarla
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    Have you tried clearing your Photoshop preferences to defaults?

     

    -Noel

     
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  • station_two
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    4. station_two,
    Aug 9, 2012 3:11 AM   in reply to Noel Carboni
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    Noel Carboni wrote:

     

    …The last version I know of that couldn't deal with big disks was 7.0…

     

    Glad you cleared that up, Noel.  I thought it was a Windows thing.

     

    Off topic:  you're up already and I'm still up. 

     
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  • Cardorarla
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    5. Cardorarla,
    Aug 9, 2012 12:13 PM   in reply to Mylenium
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    Photoshop wasn't having any problem with the drive sizes . . . I think if that were going to be a problem, it would have happened before a year later . . .

     
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  • Cardorarla
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    6. Cardorarla,
    Aug 9, 2012 12:16 PM   in reply to Noel Carboni
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    I don't know how to re-set preferences if I ever had any set.  If there were any set, wouldn't they be reset since I un-installed and then re-installed?

     
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  • station_two
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    7. station_two,
    Aug 9, 2012 12:20 PM   in reply to Cardorarla
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    Uninstalling does not remove the preferences files.

     

    To re-set preferences, hold down Control+Alt+Shift as you launch Photoshop and keep those keys down until presented with a dialog box allowing you to delete preferences.  Fresh new prefs will be created.

     
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  • Cardorarla
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    8. Cardorarla,
    Aug 9, 2012 12:36 PM   in reply to station_two
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    OK, managed to delete preference files I guess but I still got the error and it wouldn't load, so no idea if preference files were changed or not.  Thank you.

     
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  • station_two
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    9. station_two,
    Aug 9, 2012 12:44 PM   in reply to Cardorarla
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    http://helpx.adobe.com/photoshop/kb/functions-names-locations-preferen ce-files.html

     

    This kb note is specific to CS3.

     
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  • Cardorarla
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    10. Cardorarla,
    Aug 9, 2012 5:10 PM   in reply to station_two
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    OK;  appears to be updated to date . . . but it didn't solve the problem.  Thank you  Maybe it just doesn't like Win 7 anymore than I do . . . but I don't understand why it would work so long and then quit.

     

    Still getting the error message.

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    11. Noel Carboni,
    Aug 9, 2012 5:22 PM   in reply to Cardorarla
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    Perhaps you got a bum display driver update via Windows Update.

     

    What video card do you have and what's your display driver version?

     

    It might also help if you would go into Help - System Info... in Photoshop, copy the data you find there, and post it here (blank out the serial number info if you prefer).

     

    -Noel

     
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  • Cardorarla
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    12. Cardorarla,
    Aug 9, 2012 5:48 PM   in reply to Noel Carboni
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    ATI Radeon 5700 Series

    driver version 8.850.0.0

    dated 4/11/2011

     

    will roll it back and see if that helps.

    Thank you.

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
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    13. Noel Carboni,
    Aug 9, 2012 6:00 PM   in reply to Cardorarla
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    Don't roll it back - go to the AMD web site and get Catalyst 12.6.  You are WAY out of date.

     

    -Noel

     
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  • Cardorarla
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    14. Cardorarla,
    Aug 10, 2012 5:44 AM   in reply to Noel Carboni
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    O, OK . . . didn't solve the problem anyway.  I am sorry I can't figure this out on my own instead of taking up everyone else's time.  Downloading and installing 12.6

     

    New driver installed but this did not resolve problem;  still getting the error message when trying to load the program

     

    FIRST!!!  I want to thank everyone for your help . . .

     

    While waiting for another idea, out of casual curiosity because I hate Win 7, I right clicked the ocn for PS and checked the list of options.  Since this was a reinstall, I clicked on the Troubleshoot Compatibility out of curiosity . . . got a choice to Try recommened settings or Troubleshoot programs;  I clicked on the 'Try recommended settings' . . . it came up with recommendation of XP Pro setting and I clicked on it and up came PS and installed some more stuff.

     

    I am sure this can't be the right answer or it would have never worked in the original install, but it worked for the re-install and that gets me up and running for the time being . . . now to further test and make sure it's working right.

     
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