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missymonolo
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Muse file says it is not supported format, wont open

Aug 9, 2012 7:48 AM

Tags: #muse #unexpected_error #adobe_muse

FOr some reason I can open older files but not my latest one, can anyone help?

 

Thanks,

Missy

829 Views   9 Replies   Latest reply: adobelance, Dec 23, 2012 10:09 PM
 
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  • Colby Ausen
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    1. Colby Ausen,
    Aug 9, 2012 3:36 PM   in reply to missymonolo
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    Can you please send your .muse file to muse-support@adobe.com, along with a link to this thread? If the file is greater than 20mb you can use a service like Adobe SendNow or SendThisFile.

     

    Were you working on removeable media (like a flash drive) when editing this site, or via dropbox?

     

    Thanks,

    Colby

     
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  • missymonolo
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    2. missymonolo,
    Aug 10, 2012 5:07 AM   in reply to Colby Ausen
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    I have had alot of computer problems lately so I have been transferring

    this file around from machine to machine and in drop box too. It was

    originally on my desktop computer, with the trail version of muse installed.

     

    Thank you so much!

    http://forums.adobe.com/message/4610967#4610967

     
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  • missymonolo
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    3. missymonolo,
    Aug 13, 2012 1:38 PM   in reply to Colby Ausen
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    Were you able to see anything?

     
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  • Colby Ausen
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    4. Colby Ausen,
    Aug 13, 2012 2:00 PM   in reply to missymonolo
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    I don't think the file ever came through, can you try sending it again?

     
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  • missymonolo
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    5. missymonolo,
    Aug 13, 2012 7:05 PM   in reply to Colby Ausen
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  • missymonolo
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    6. missymonolo,
    Aug 14, 2012 5:02 AM   in reply to Colby Ausen
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    I sent it again last nite, please let me know if you got it. I really need

    this file for my new website =(

     
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  • Colby Ausen
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    7. Colby Ausen,
    Aug 14, 2012 12:02 PM   in reply to missymonolo
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    I'm sorry but the file still hasn't reached me -- are you sending just the .muse file? How large is it? Please try sending only the .muse file to muse-support@adobe.com, using Adobe SendNow. Please also include a link to this thread.

     
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  • chosenonee
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    8. chosenonee,
    Dec 23, 2012 7:37 PM   in reply to Colby Ausen
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    Hello,

    I am having the same problem.  I copied my Muse site to my network and now I get the same message.  Can you help me?  My file size is about 311mb.

     

    Don

     
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  • adobelance
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    9. adobelance,
    Dec 23, 2012 10:09 PM   in reply to chosenonee
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    Are you sure your entire file copied successfully?

    Muse will display this message if you try to open a .muse file that has been truncated by an incomplete file copy.

    If you have another copy of this file, try opening that one.

     
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