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InDesign CS5.5 freezes when creating an idml file

Aug 9, 2012 9:19 AM

Good Day All,

 

I have been using inDesign since it started and have never come across this problem. I have a file that I intially created in CS4, converted to CS5 and now CS5.5. I have been trying to convert it to an IDML file and EVERYTIME it hangs and freezes. It actually produces a file but non-useable. I have been struggling with this for the last two days.

 

I have;

 

removed cache recovery files

looked at all styles to ensure optical kerning wasn't on (seems like a common problem)

rebuilt the file and renamed it

replaced Adobe Garamond Pro with Garamond Premier Pro

tried it on another machine

Re-installed CS5.5

 

I am using Windows 7 Ultimate with CS5.5 the document is about 11 pages long and packaged and zipped is 34.0Mb

 

I am starting to pull my hair out here!! Any help would be GREATLY appreciated.

 

Thanks!!

 

Curtis

 
Replies
  • Currently Being Moderated
    Aug 9, 2012 3:38 PM   in reply to kona72blast

    Try exporting half the pages at a time, then half of the half that fails, and so on until you get to the page that has a problem, then dlete half the objects at a time until you isolate what is causing the problem.

     
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    Aug 9, 2012 3:59 PM   in reply to kona72blast

    Try saving each one separately as a new .ai file.

     
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    Aug 9, 2012 4:25 PM   in reply to kona72blast

    It fails with NOTHING on the page?

     
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    Aug 9, 2012 4:49 PM   in reply to kona72blast

    What made you think it was the .ai files? You need to isolate the objeect that is corrupt. It could easily be any of those things.

     
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    Aug 9, 2012 5:24 PM   in reply to kona72blast

    It could be the frame, or the text itself.

     
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    Jun 3, 2013 11:22 AM   in reply to Peter Spier

    Hey Peter.  I'm having a similar problem that I'm pretty sure is caused by a corrupt JPEG.  I can't even delete the JPEG.  InDesign crashes everytime after giving me an error (Error code: 3).  I can't export to IDML, though I have been able to save all my text (over 100 pages) by exporting to PDF without any images.  I've refreshed preferences, deleted recovery files, and everything else I can think of.  I've had this problem with some of the images before and simply deleted the corrupt file and placed a new PSD in place of the corrupt JPG, but, for some reason, I can't get passed this one image.  Everytime I scroll down to the page with the bad image, I begin to get error after error.  I can't select it to delete it.  Very frustrating.  Any help is greatly appreciated.

     
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  • Currently Being Moderated
    Jun 3, 2013 11:52 AM   in reply to opendoorent

    No promises, but a couple of things you can try...

     

    Open as a copy. Sometimes this works.

     

    Delete or move the offending jpg from it's current location so it becomes a missing link. Rather than trying to select it on the page, select it in the links panel and relink. (you can even try this without making it missing).

     
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    Jun 4, 2013 12:01 AM   in reply to Peter Spier

    Thanks for the reply, but it didn't work.  I tried to move the jpg but as soon as I get to that page or click on it in the links panel, I automatically get an error code: 3 message and then the software just cascades from there.  When I try to relink the graphic in the links panel nothing happens.  I even get an error when trying to unembed the graphic.  I've tried just about everything.  I'm think that if maybe I could just delete that entire page without actually looking at the page, I may be able to recover the rest of the document.  This has been one of the biggest headaches I've ever had to deal with as far as software goes and I deal with it every day (I'm a developer).  Any other suggestions are more than welcome.

     

    Oh, and I wasn't sure how to "open as a copy."  I made a copy of the file and tried to open it but it reacted the same as the original.  Perhaps I misunderstood your meaning?

     

    Thanks again for your help.

     
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    Jun 4, 2013 3:41 AM   in reply to opendoorent

    I can't say I find that surprising. I think you have some serious file damage. Open as a copy is one of the radio button options in the File > Open... dialog.

     

    If you have a Windows machine available, you can try this: Adobe Community: Program for restoring corrupted InDesign documents (for Windows only) or you can send me a Private Message (click my name to go to my profile) and I can send you directions for sending the file to me and I'll try the tool for you, but it's also a long shot. Markzware has a file recovery service you should consider if the cost to rebuild will be more that $200: Bad InDesign or Quark File Recovery Submission Form

     
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    Jun 4, 2013 3:43 AM   in reply to opendoorent

    Is this image embedded rather than linked? That would be very unfortunate.

     
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