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ACR 7.1 installed, but still can't read .CR2 files

Aug 8, 2012 9:24 AM

Tags: #windows #camera_raw #cs6 #.cr2 #adobe_camera_raw

I just upgraded to CS6 and installed ACR 7.1 but PhotoShop won't read my 5DMkIII CR2 files.

 

I am running Win7 64-bit.

My PhotoShop CS5 Extened reads those files using ACR 6.7 just fine.

But PhotoShop CS6 complains "Could not complete your request because it is not the right kind of document".

Lightroom 4.1 loads the file just fine.

 

So what is going on?

Why can't PS read the CR2 files?

 

Thanks,

Mike

 
Replies
  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 8, 2012 9:46 AM   in reply to tlapse

    It's possible you installed the plug-ins in the wrong folders, or have several extra copies somewhere.

     

    Do Help - About Plug-ins... in the Photoshop menus.

     

    Do you see Camera Raw more than once?  Is the version showing as 7.1 there?

     

    -Noel

     
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    Aug 8, 2012 7:26 PM   in reply to tlapse

    There should be one more Camera Raw… at the top of the list, above CompuServe.GIF so it seems that ACR isn’t installed for CS6.

     

    How did you install ACR 7.1 for CS6:  Help / Updates inside PS, from www.adobe.com/downloads/updates/ and downloaded then ran the installer, or did you hack things around a bit?  Have you restarted PS and/or restarted your machine since updating?

     
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  • Currently Being Moderated
    Aug 8, 2012 8:51 PM   in reply to tlapse

    On a 64-bit system the two plug-in locations are:

     

    C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\Camera Raw.8bi

     

    C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS6\File Formats\Camera Raw.8bi

     

    On a 32-bit system only the first one exists.

     

    You might try checking your system with the Adobe Support Analyzer that checks the install logs and sometimes tells you what is wrong:

     

    http://www.adobe.com/support/loganalyzer/

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Aug 9, 2012 9:09 AM   in reply to tlapse

    There is a more manual installation processes:

     

    http://www.adobe.com/products/photoshop/extend.html

     

    For dyed-in-the-wool system gurus, it's actually possible to copy files out of the provided zip file and put them in the proper folders (some of which you have already identified).  I have a post or two on this forum detailing more info about that somewhere.

     

    Keep in mind there are two separate plug-in files for 32 and 64 bit operation.  Paths with (x86) in them are for 32 bit.

     

    -Noel

     
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    Aug 9, 2012 3:50 PM   in reply to tlapse

    You’ve done half of the hacker install—what Noel gives the complete version of somewhere else in the forum messages.  There are both 32-bit and 64-bit versions of the plugin, and you  probably want both since you may not always be in the 64-bit application.   You need to extract each from the appropriate place in the patch zip file.  I think one is 1003 and one is 1002---you can easily tell which is which from the size compared to everything else.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 9, 2012 5:12 PM   in reply to Noel Carboni

    Drat!  I put up the wrong link.  Sorry about that.

     

    This is the one I meant to put up: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5391

     

    -Noel

     
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