Adobe Community: Elements 7 crashes when opening more than 1 file

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1. photodrawken,

Aug 9, 2012 6:32 PM in reply to daneroth

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What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
If you are getting error message(s), what is the full text of the error message(s)?
What were you doing when the problem occurred?
What other software are you running?
Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
Has this ever worked before? If so, do you recall any changes you made to PSE, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

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2. daneroth,

Aug 9, 2012 7:16 PM in reply to photodrawken

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OK,

1)The files are raw NEF's from a Nikon D300

2)error message is "Adobe Photoshop Elements (editor) has encounterd a problem and need to close. We are sorry for the inconvienience."

3) error signature:

AppName, photoshopeditor.exe appver 7.0.0.0, ModeName ntdll.dll, ModVer 5.1.2600.6055, Offset: 00019af2

4) I have an open Nef file minimized below and select another Nef file, it comes on the editor screen, I then select "open file" , then the above message comes on the screen, and after "reporting error", Editor crashes and blows me out of Photoshop completely.

5) no other software is running, I have even shut down my virus software

6) XP pro 3GB ram

7)420GB free space on C HDD

8) yes it did work fine months ago, but I took a break from Photography(3-4 months), with no changes to photoshop.

9) I did recently update the raw files, but as a note, this is happening with JPG's as well.

6) I have tried uninstalling Elements and reinstalling, with no change

Thank you for your efforts

Dan Roth

970-846-7267

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3. photodrawken,

Aug 9, 2012 7:37 PM in reply to daneroth

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Thanks for the info.

Although this document refers to Acrobat, see if it's suggestions help:

http://helpx.adobe.com/acrobat/kb/acrobat-8-crashes-error-cites.html

Other solutions reported here were to

Change the default printer. (?!)
Run Elements7 in "Compatibility" mode for XP SP2.

Ken

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4. daneroth,

Aug 11, 2012 6:54 AM in reply to photodrawken

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Thank you for your input, I changed the default printer to my Z3100 from a laser and reduced the memory allocation in editor a bit, and that resolved my issue. Now I can have numerous files open in editor!!!

I owe you one. Thank you, Thank you.

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5. photodrawken,

Aug 11, 2012 2:54 PM in reply to daneroth

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You're welcome! I have no idea why changing the default printer helps, but computers can be sillly at times....

Ken

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Photoshop Elements

Elements 7 crashes when opening more than 1 file

Aug 9, 2012 6:26 PM

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