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Rich205kiwi
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Problems burning Blu-Ray DVD with Encore CS6 Creative Cloud version

Aug 8, 2012 4:41 PM

I recently installed Premiere Pro CS6 from Creative Cloud on a high performance PC. Everything works fine but Encore Blu-Ray burn will not finallize... get error message after most of disc is burned. Have tried several burns without success. Same files burn okay with Cyberlink software. Seems to be a bug with CS6 Encore files.

 

Have tried with Cyberlink removed from machine.... same problem. 

 

Any suggestions??

1766 Views   5 Replies   Latest reply: Rich205kiwi, Aug 11, 2012 3:22 PM
 
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  • Ramesh_Encore
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    1. Ramesh_Encore,
    Aug 8, 2012 8:47 PM   in reply to Rich205kiwi
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    What is the error that you get? Please post a screen shot of that. Also some description about the project might help.

     

    -Ramesh.

     
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  • John T Smith
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    2. John T Smith,
    Aug 9, 2012 8:19 AM   in reply to Rich205kiwi
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    Adding to what Ramesh asked... http://forums.adobe.com/message/4200840

     

    Types and number of files in your project, and screen shots http://forums.adobe.com/thread/592070?tstart=30

     
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  • Rich205kiwi
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    3. Rich205kiwi,
    Aug 9, 2012 9:39 PM   in reply to John T Smith
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    The error is: Blu-ray Error, "device error", Code "3", Note, "AS-StorageError = 97071

     

    I imported one HD Blu-Ray MPG file encoded in Premiere Pro for Blu-Ray DVD about 4GB in size.  It was set-up with simple "Play menu".  It burns up to the point of finalization, then the above error message occurs.

     

    I insstalled a second Blu-Ray burner (different brand) and attempted another burn but with same error message.  Also tried different brand of discs.

     

    I have a second computer that I had previously loaded the trial version of Permiere Pro CS6, then later opted to do complete install via Creative Cloud.   CS6 Encore will burn a Blu-Ray disc on this system with the same file without any problem or error messages.

     

    It seems to be a problem with the Creative Cloud installation on the first computer???

     
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  • John T Smith
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    4. John T Smith,
    Aug 10, 2012 7:40 AM   in reply to Rich205kiwi
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    Hmm... I don't believe in cloud computing (rare, but it does happen that Internet connections are lost for awhile) so I have no other ideas

     
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  • Rich205kiwi
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    5. Rich205kiwi,
    Aug 11, 2012 3:22 PM   in reply to Ramesh_Encore
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    See comments on 8-9-12 10:39 pm

     
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