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plapetin22
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Captivate 6: swf/html playback issues

Jul 18, 2012 11:33 AM

Tags: #publish_error

Using Captivate 6, an mp4 file is generated from the video demo screen capture.  In itself, this is okay.  However, whenever the video is published using the swf/html settings, these screen captures are still kept in the mp4 format.  During playback, there are delays and errors when the html/swf is accessing the mp4 video demo files.  These issues range anywhere from the playback automatically pausing, to completely stopping with an exclamation point onscreen. 

 

In Captivate 5.5, screen captures were included in swf file and this was never an issue.  Is there some setting that can be changed to stop the generation of the mp4 files and include the screen capture in the swf?  This is a pretty major issue and is making the published video practically useless.

 

Is there any other workaround?

 

Thanks,

 

Patrick

 
Replies
  • Currently Being Moderated
    Aug 9, 2012 11:22 AM   in reply to plapetin22

    Hi Patrick,

    I am having the same issue.  Did you find a workaround?

    Thanks,

    Nichole

     
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    Aug 9, 2012 12:14 PM   in reply to plapetin22

    Hi Patrick,

    I think my issue is similar, but not the same as yours.  I am just creating a simple course where the end user clicks a next button to advance through the training.  However, when published to a swf file, it consistently "hangs" or pauses, sometimes to the point of me needing to click over and over again just to get the slide to move forward 3 seconds.  I know for sure it's pausing when it shouldn't be but I can't figure out how to get it to just play the slide, then pause at the end like it should.  I'm debating calling adobe about this but I fear I'll be on the phone for hours with no end resolution.

     

    Thank you for your insight! 

    Nichole

     
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    Aug 9, 2012 12:18 PM   in reply to ARBONIC

    I also did make sure that the buttons are set to "pause" at the very end of the slide.  My audio (background music) automatically stops and starts throughout the course too. 

     
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    Aug 10, 2012 12:15 AM   in reply to ARBONIC

    HI Patrick, Nichole,

          Is it possible to share your sample projects and issues observed? upload the projects to Acrobat.com and send me an email to sankaram@adobe.com

     

    Thanks,

    Sankaram.

     
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    Aug 21, 2012 6:56 AM   in reply to plapetin22

    Hi Patrick and Nichole,

     

    I have the same problem as Nichole. I've been beating myself up looking for a solution. Have either of you received a response from Adobe? I have moved my developers to Cp6 and am now wondering if I've stepped into a minefield.

     

    Regards,

    phil

     
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  • Currently Being Moderated
    Aug 21, 2012 7:27 AM   in reply to rp57

    Hello Phil,

    Yes, I was able to work with Sankaram from Adobe and he was very helpful.  The issue with the screens hanging was because I had transitions set on each slide.  I removed the transitions and republished; that solved that issue.  Sankaram gave me the steps to run the patch to correct the transition issue but I haven't yet had the time to apply it.  If that solves your issue, let me know and I can send you the steps Sankaram sent to me.  The issue with the audio stopping and starting is a known issue but there isn't yet a fix.  I'm hopeful they'll get a fix in place soon because it sure does interfere with the effectiveness of some of my courses.  I hope that helps you out. 

     

    Thanks,

    Nichole

     
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    Aug 21, 2012 9:09 AM   in reply to plapetin22

    Hello all,

    I have created a very small Captivate 6 project with 3 video captures and have the same issue... no transitions at all but on playback from our server the video playback hangs while the highlight boxes and captions continue to play. It works fine on my system, but not live from the server. It is very frustrating and completely useless... Anyone resolve it passibly yet?

    Thanks

    Andrea

     
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    Aug 21, 2012 9:17 AM   in reply to plapetin22

    Below are the instructions to install slide transitions issue hotfix.

     

    Instructions:

     

    1. Download the zip file present at https://acrobat.com/#d=ey*6pXCjTb-qPLDjxUyudA
    2. Unzip the folder to a temp location
    3. Copy “cplibs/9.0/MainMovie.swc” to [Captivate install Dir]/sdk/libs/cplibs/9.0
    4. Copy “cplibs/10.0/ MainMovie.swc” to [Captivate install Dir]/sdk/libs/cplibs/10.0
    5. Republish the project.

     

    I hope this helps.  Good Luck!

     
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