Adobe Community: InDesign 6 Interactive Buttons Not Displaying Correctly in Acrobat X

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1. Bob Levine,

Aug 10, 2012 7:48 AM in reply to techzol

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Have you fully patched Acrobat?

Bob

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2. techzol,

Aug 10, 2012 7:50 AM in reply to Bob Levine

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What do you mean by "fully patched"?

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3. techzol,

Aug 10, 2012 8:10 AM in reply to Bob Levine

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Bob,

Do you know what patches I would need? This is a very vexing problem and I need to solve it as I will be creating literally dozens of interactive manuals for our customers. Any help would be greatly appreciated.

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4. techzol,

Aug 10, 2012 9:26 AM in reply to techzol

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I'm sorry to be insistent but I have more than 100 interactive books I have to maintain and this erratic display in Acrobat is a serious hindrence. It is not a problem in Reader but I need Acrobat to do final file prep before publishing to my users. Any thoughts/suggestions would be greatly appreaciated.

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5. Bob Levine,

Aug 10, 2012 9:40 AM in reply to techzol

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You might want to pay a visit to the Acrobat forum. They may have more insight there.

Bob

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6. techzol,

Aug 10, 2012 10:00 AM in reply to Bob Levine

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I'll try that but I've been online with Adobe Live Chat for more than an hour and gotten nowhere. Have no idea if this is an InDesign compile problem or an Adobe Acrobat display problem. Suspect the latter since Reader seems fine.

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7. Bob Levine,

Aug 10, 2012 10:10 AM in reply to techzol

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I’ve seen this reported in this past. It’s not an InDesign issue or the files wouldn’t work in Reader.

If you get any answers in the Acrobat forum, please come back and share them.

Bob

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8. techzol,

Aug 10, 2012 10:21 AM in reply to Bob Levine

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You bet. Also, got Adobe Live Chat to escalate. Uploaded the book files to them (nothing confidential, just test files). We'll see if they have any answers, too. Thanks.

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9. techzol,

Aug 14, 2012 8:08 AM in reply to techzol

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Just as a general FYI. I also pursued this topic in the Acrobat forum and learned that this is apparently a bug, possibly known. Have posted a bug report just to make sure Adobe is aware of the situation. Oddly enough, the buttons always show in the Thumbnails pane and, sometimes, if I work with the file in Acrobat for a bit, the buttons suddenly appear on the page as expected. But, close and reopen the file, and the erratic behavior recurrs. A bit of quantum weirdness as I like to call it.

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InDesign

InDesign 6 Interactive Buttons Not Displaying Correctly in Acrobat X

Aug 10, 2012 7:42 AM

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