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Update to Acrobat 9.5.1 breaks Flash functionality for reading archived emails

Aug 10, 2012 7:10 AM

Tags: #acrobat_9_pro #error_message #microsoft_office_2007 #update_problem

On installing update 9.5.1 to Acrobat Pro on WinXP, I can no longer read the index of previously archived email collections created using the Email to PDF macro in Outlook 2007.

 

The PDF data file indices were readable before, and are still readable in Acrobat X Reader.  Hence the data file content seems to be correct.

 

I get the error message as below and then on Cancel (as the download page does not work) I can only see the first email in the collection as a two pgae PDF, which is limited to say the least.

 

Please advise how I should restore the functionality I had prior to this upgrade.adobe_error_msg.gif

252 Views   2 Replies   Latest reply: scww, Aug 24, 2012 4:28 AM
 
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  • Sabian Zildjian
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    1. Sabian Zildjian,
    Aug 10, 2012 11:00 AM   in reply to idontknowwhyibother
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    The dialog says that you need to install the newest version of the Adobe Flash Player. Did you do that?

     
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  • scww
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    2. scww,
    Aug 24, 2012 4:28 AM   in reply to Sabian Zildjian
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    Yes, as I said in my original post.the link to the download page did not work.  Also as Acrobat X Reader worked (on the same computer), then the required Flash software was already somewhere on my computer

     

    However, this issue has now been resolved by applying the recent update from Acrobat Pro v.9.5.1 to v.9.5.2, reopening the PDF portfolio and following the link in the new dialog box that appeared, to go to the correct Adobe(R) webpage to download and install the Flash Software update.  This latest webpage has a date of this month (August 2012).

     

    As of v.9.5.2 this problem is solved.

     
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