I have been unable to login to the Adobe Story desktop app for over a week (though I haven't used the app for a while). I put the correct login and password for my Creative Cloud account and I see the connecting scrolling bar but then it returns me to the login screen. I have tried deleting and reinstalling the app (build 1048) and have the latest (3.3) version of Air installed. Also I have deleted the preferences files from the Library. Unfortunately nothing has worked.
I am running OSX 10.8. Any help would be appreciated.
Can you please try following:
- 1. Make sure Story is closed.
- 2. Go to ~/Library/Application Support/Adobe/AIR/ELS/
- 3. Now rename the folder com.adobe.adobestory… [Just put something at the end]
- 4. Relaunch Story and try to login.
Let me know how it goes for you.
This resolved my problem. Many thanks.
Europe, Middle East and Africa