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schoups
schoups
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trial period has run out?

Aug 6, 2012 8:02 AM

trial period has run out? please enter your serial number? And paying 49.99 a month?

 

hours on the phone with tech support... hours chatting, and nobody knows how to fix this? Once and for all? I can't spend hours uninstalling and cleaning and re-installin cs6 all the time, the only thing that seems to fix this, temporarily....

 

and of course this always happens on a Friday night, just as all tech support is going home for the weekend, leaving me stranded...(I work 7 days a week)

488 Views   4 Replies   Latest reply: schoups, Aug 13, 2012 4:24 AM
 
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  • David__B
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    1. David__B,
    Aug 7, 2012 1:42 PM   in reply to schoups
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    Hi Schoups,

     

    Were you ever able to get the issue resolved?

     

    -Dave

     
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  • schoups
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    2. schoups,
    Aug 8, 2012 11:18 AM   in reply to David__B
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    HI David,

     

    I did read in another post that you can't open a previous version of CS or everything goes straight to hell again. No one in the chat rooms or telephone tech support ever told me that. I regulary open previous versions of either photoshop or indesign as some 3rd party plug ins haven't caught up with CS6.

    Now I know this I will not open previous versions again. I see this problem posted quite a bit, and I'm sure a lot of users for whatever reason–clients maybe still stuck with older versions–will open previous versions. I suggest you advice your chat room people, and your phone tech support. Of course I have not yet dared turn off my computer out of fear nothing will work again upon restart, so I won't know if the problem is solved until the weekend.

    Thanks, Schoups

     
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  • David__B
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    3. David__B,
    Aug 10, 2012 2:52 PM   in reply to schoups
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    Hey Schoups,

     

    The conflicts should be resolved when you install the latest version of the Adobe Application Manager. You might have to use the "License This Software" button one more time and sign into to your CS6 product with your Adobe ID but after that you should be able to use both CS6 and CS5 versions together on the system without issue.

     

     

    -Dave

     
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  • schoups
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    4. schoups,
    Aug 13, 2012 4:24 AM   in reply to David__B
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    HI Dave,

    I had tried that with a tech support person phone conversation, and after that I did use a previous version of indesign because I was getting a scripting error in cs6, (animationEncyclopedia.jsx wouldn't open ) and I was wondering if that error also existed in cs5, and that's how I know that installing the latest Adobe Application manager does not solve this particular problem for me.

    Fam

     
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