Adobe Community: Automatic monthly receipt?

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1. David__B,

Aug 10, 2012 4:00 PM in reply to Lojambo

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Hi Lojambo,

What are the details that are missing in the emails that are sent that make them not usable for you?

I'm not aware of an automated process, but I agree this definitely seems like it would be a useful option to have.

I saw this post

http://forums.adobe.com/message/4498407#4498407

It is somewhat similar to your screenshot method but because it does have a Print button you could create a physical copy or a PDF (if you printed to Adobe PDF, available with Acrobat installed).

I can follow up with the developers requesting the emails be changed, but first need to better understand what they are missing.

-Dave

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2. Lojambo,

Aug 14, 2012 10:15 PM in reply to David__B

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Hi David,

Thanks for responding.

You're right, a PDF is a little better than a screenshot.

I've spoken to my contact in accounts and I really need to be passing her an invoice – so if the monthly email came with an invoice attached, that would be grand.

Thanks for your help.

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3. kalaga1,

Aug 23, 2012 10:53 AM in reply to Lojambo

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Our Office also requests an email receipt. Ideally this should have a place for an alternate email address (other than your own Adobe ID email) so receipts can be sent automatically to the right people.

Am surprised Adobe does not send an email receipt for having charged the credit card unlike any purchase/subscription online. Adobe Cloud service should be treated like an utility bill .

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4. larsnor16,

Oct 1, 2012 2:15 AM in reply to Lojambo

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We also need an invoice for accounting. Printing to PDF works of course, but having every subscriber do this every month is a pain.

It would be great to have a PDF invoice attached to the confirmation mail instead, or a link that will generate a PDF.

An option for yearly billing would be great too, cuts the amount of paperwork in 12...

Lars

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5. Ade Fowler,

Oct 5, 2012 2:48 AM in reply to larsnor16

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Add me to the list. We got an invoice for the first month but nothing since.

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6. Gar1ndan,

Oct 29, 2012 8:36 AM in reply to David__B

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I also need monthly receipts for records, email is easiest. I would have thought this was obvious.

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7. OliviaTheGuru,

Nov 1, 2012 2:09 PM in reply to David__B

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Hi David,

I just signed up, and I have received neither a confirmation of the sign-up/billing e-mail, nor any kind of invoice at all.

Really needing this as I just used the CEO's credit card!

Thanks

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8. David__B,

Nov 1, 2012 2:28 PM in reply to OliviaTheGuru

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OliviaTheGuru,

I saw you posted on the forum link referenced, hopefully that was what you needed for the time being.

-Dave

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9. larsnor16,

Dec 6, 2012 12:28 AM in reply to Lojambo

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Any plans to address this sometime soon?

At the minimum there should be a direct link from the e-mail to the "My Orders" page where the reciept can be found. The current link to the store subscriptions page is no help at all.

The currency display bug on the "My Orders" page should be fixed too (shows EURO as the currency when the actual currency is NOK). The "Print receipt" page shows the amounts in the correct currency.

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10. customer987654321,

Dec 18, 2012 7:02 AM in reply to Lojambo

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It is amazing that with all of the programming intelligence at Adobe that you cannot make it easy to do business with you regarding to the monthly billing invoice for Cloud Subscribers. Most business users that have to have something billed monthly need a receipt or invoice for each monthly transaction. When you travel a lot and have to constantly create expense reports having to do what Adobe does to get an invoice is a P.I.T.A.!

I have to jump through hoops to get a monthly invoice. All of the forums, even the ones with a screenshot, do not properly show you where the monthly invoice is located. IT IS RIDICULOUS that the invoice can’t be emailed as the notification of monthly billing or a link to the EXACT monthly invoice should be in the link. The link provided today does not even take you to the right page to get the month’s invoice! PATHETIC!!!! C’MON ADOBE G.Y.S.T.!!!!!!

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11. marvster64,

Jan 3, 2013 8:53 AM in reply to Lojambo

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Argh ... have to chime in and agree here. I waited 20 minutes for chat yesterday to get a receipt, only to be told I should click the Transactions link. There is no Transactions link. When I told the rep this they said they needed to escalate the ticket; for me to get a receipt! Wow!

When I checked back today to try again, I found an order status link and thought that might help. But the link was broken.

Please get the back end of your site together, guys.

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12. lgadette,

Jan 3, 2013 9:14 AM in reply to Lojambo

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Has this been addressed yet? This is a huge issue for me. It worked by following the link until January 13. Now it only lets you print the original invoice in the my orders section. You can find the individual monthly billings in the subscriptions tab if you follow the link contained in the confirmation email, however its only formatted for the web and if you try and print that page its a mess. Kinda funny that Adobe with all of its power over content creation can't make this process better.

Maybe you guys should chill on the endless new features that no-one needs and focus on making what you have work. Just a thought.

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13. TV Dude2013,

Jan 3, 2013 9:20 PM in reply to lgadette

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Yes...a HUGE issue. I've been using a print-screen workaround, but that is not available. Already late with expense report and this is killing me as I have to do 5 seats of cloud every month. My company has hundreds of seats of Adobe products and this is the worst customer service I've ever experienced with Adobe. Please make this easier now. It should've been addressed in 2012 as a rep said it would be.

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14. dainbrain,

Jan 4, 2013 4:12 PM in reply to TV Dude2013

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Found an interim solution my team is now using based on this: http://forums.adobe.com/message/4941470#4941470

That's a lengthy explaination. Short answer is...

Log in.
Get your subscription transaction IDs by clicking on the "Creative Cloud membership" link here:
https://store1.adobe.com/cfusion/store/html/index.cfm?event=displaySub scriptions
Paste your transaction ID onto the end of this URL:
https://www.adobe.com/cfusion/support/index.cfm?event=printReceipt&oid =[ YOUR subscription Transaction ID here ]

That should make a more print-friendly invoice. Then just choose to save as PDF in your browsers print dialog. Works for me, for now. I'd still like to get the PDF's automatically sent via email to my accounting dept or something. Hope this helps.

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15. marvster64,

Jan 4, 2013 5:33 PM in reply to dainbrain

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Thanks so much, dainbrain. I finally found the View Transaction History link, and your copy/paste trick works.

One note: I was also able to see that they double-charged me for the Dec. payment (verified by checking my credit card to see that both charges cleared). Just relating the issue here in case others want to check their accounts.

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Automatic monthly receipt?

Aug 9, 2012 9:58 PM

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