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I'm about to change email addresses with everything Remaining the same, Does that affect my history?

Aug 5, 2012 6:51 AM

I am about to change email addresses. IF nothing else is changed,Name, address, nickname for adobe and the forums.

Does thi affect history of products I've purchased and my posting history on the forums?

 

I'm switch from my current ISP to Comcast.

 
Replies
  • Currently Being Moderated
    Aug 5, 2012 8:55 AM   in reply to Phillip Jones

    Do you have an older style Adobe ID that is just a name? Or do you have your email address as your Adobe ID?

     

    In either case, only the email address should change, the rest (screen name, history) will stay the same. If you have an old style ID I believe the name you sign in with will stay the same. If you have a newer one, then the sign in name will change to your new email address.

     
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    Aug 5, 2012 10:41 AM   in reply to Phillip Jones

    Phillip,

     

    Now the question is whether you dare change to tartan in the big picture.

     
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  • Currently Being Moderated
    Aug 6, 2012 10:52 AM   in reply to Phillip Jones

    The forums just pick up your name/nickname/email address from your Adobe ID when you sign in. There is no control over any of those things from within the forums. If you are having trouble making the change you will need to go through Customer Service. I don't have access to your personal info at Adobe.com.

     
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    Aug 9, 2012 9:31 PM   in reply to Phillip Jones

    Okay went some how now I am signed in use my old profile. and can't get back to the one I've been using

     
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  • Currently Being Moderated
    Aug 9, 2012 10:40 PM   in reply to PJonesCET

    Can't get back to my other profile. THis is Macromedia DreamWeaver

     
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  • Currently Being Moderated
    Aug 10, 2012 2:40 AM   in reply to PJonesCET

    Philip, I am very sorry to see your having this terrifying issue.

     

    I really hope that John will see and sort this soon.

     
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  • Currently Being Moderated
    Aug 10, 2012 8:06 AM   in reply to Jacob Bugge

    I'd like to throttle the geniuses  that created this system. I can't even get in to change my email address.

     

    Thatshould have happened year ago was cancel all the dreamweaver account and make the Dreamweaver folks reapply or they should have been combined under the Adobe sign In

     

    I need to switch my email address to comcast other wise when I switch off Kimbanet for good I no longer will be able to go to forums and they will not know I am elible for reduced update rate to Web Premium rate.  @#$% Adobe!

     
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  • Currently Being Moderated
    Aug 10, 2012 8:22 AM   in reply to PJonesCET

    Hi Phillip,

     

    I've asked the social media support team to review this thread and see what they can do.

     
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  • Currently Being Moderated
    Aug 10, 2012 8:37 AM   in reply to PJonesCET

    Phillip I would recommend following the process for updating your Adobe ID within Adobe ID FAQ - http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sig n-faq.html#id_11320.

     

    If you continue to experience difficulties with updating your Adobe ID please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6 .  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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  • Currently Being Moderated
    Aug 10, 2012 5:22 PM   in reply to Terri Stone

    I have two accounts. PjonesCET which is  this Macromedia Acount I haven't used in years. It’s the one that should have  been blown up. When Adobe took over Macromedia.

     

    The other is listed under my email address: pjones1 at kimbanet dot com.

     

    I need to change both to email address: pjonescet at comcast dot net.

     

    when I type in the email address  I get a notice:

     

    Adobe ID and password do not match. Verify your information and try again.
    Otherwise, try using the email address and password used when you created your Adobe ID.If the problem persists, check the FAQ for help.

     

    When I do that and they send ID used they say its PJONESCET

    but it automatically corrects to PjonesCET which is the Macromedia account.

     

    See the problem was I never dreamed Adobe would take over Macromedia and I had same email address and minor differences in username for both. I set up two different psswords to differentiate. (If anything, at the time adobe was having troubles and I would have figured it would be the other way around MacroMedia Taking over Adobe.)

     


     
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  • Currently Being Moderated
    Aug 10, 2012 5:28 PM   in reply to PJonesCET

    Have you tried chat support at http://adobe.ly/yxj0t6 yet? They're your best recourse.

     
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  • Currently Being Moderated
    Aug 10, 2012 5:34 PM   in reply to Terri Stone

    Tried a few minutes ago and had notice  Too busy haven't gone back just yet.

     
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  • Currently Being Moderated
    Aug 10, 2012 6:53 PM   in reply to PJonesCET

    Just go through with online chat.

    They sent a reset several times. Nothing.

     

    Supposedly I will an email in 3-4 days and I will have to give serial num of Web Premium and and Acrobat I recently purchased (last Year) so the can figure which account I need access to.

     

    Guess I will be stuck for a week or more or end up creating a new account. I've Adobe Products, but I hate their registration system. (@#$%)

     
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  • Currently Being Moderated
    Aug 14, 2012 1:20 PM   in reply to Phillip Jones

    Phillip I the document listed in message #11 has directions on how to accomplish a password reset.  If you run into difficulties though you will want to contact our support team as all account related issues need to be handled in a one to one environment.

     
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  • Currently Being Moderated
    Aug 14, 2012 2:25 PM   in reply to Jeff A Wright

    Hey Jeff  I went to account listed as PjonesCET

     

    Changed email address to Phillip-Jones at Comcast dot net

    Changed Password.

     

    Now I can't get into it to  That and to my Phillip Jones account.

     

    there is something wrong with the sign it.

     

    I am Supposed to be listed a Phillip Jones as above

     

    No matter what is typed in for password

     
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  • Currently Being Moderated
    Aug 14, 2012 3:54 PM   in reply to Phil\'s New name

    Phillip can you please e-mail me at jwright@adobe.com with your contact details and I will request a member of our support team contact you directly to work through your difficulties.  If you can also include your preferred call back number, preferred time of call back, and time zone it would be appreciated.

     
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  • Currently Being Moderated
    Aug 15, 2012 2:40 PM   in reply to Phillip Jones

    Congratulations, Phillip, back to life.

     
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