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markdevisser2
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A problem has occured with the licensing of this product?

Aug 10, 2012 9:35 PM

I installed a new hard disk in my MacBook Pro. I had made a backup and after restoring from that everything works except Adobe products. I get the message:

 

"A problem has occured with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.

 

Error: 213:5"

 

I have run uninstall, then reinstalled and reregistered (Photoshop, Illustrator and inDesign). Still the same result.

 

Any ideas about what I can do?

 

markdevisser

604 Views   3 Replies   Latest reply: mdv2013, Jan 12, 2013 2:52 PM
 
Replies
  • Manish-Sharma
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    1. Manish-Sharma,
    Aug 10, 2012 10:05 PM   in reply to markdevisser2
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    Restoring the application using the Time Machine or using the Migration tool is not recommended and could be the cause of the issue.

     

    Install the application properly and then check.

     
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  • Mylenium
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    2. Mylenium,
    Aug 11, 2012 12:20 AM   in reply to markdevisser2
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    You cannot restore Adobe apps from a backup. Run the Creative Suite Cleaner Tool, reinstall them properly. If it still doesn't work, you seriously should consider reinstalling your machine from scratch without resorting to the backup data. Doing this may have introduced other issues like retaining a flakey configuration that prevents services from being run or invalid user permissions. Tracking this down would be more complicated than just starting over with a clean slate...

     

    Mylenium

     
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  • mdv2013
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    3. mdv2013,
    Jan 12, 2013 2:52 PM   in reply to Mylenium
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    I have used the Cleaner Tool as suggested, removed all Adobe software, but I still cannot install Photoshop, Illustrator and/or InDesign. I am sure Adobe has some trick to avoid illegal use of its software, but here it frustrates a totally ligitimate user. In fact it is already the second time. The suggestion to wipe my disk and re-install everything shows how little you care about your customers. I have moved on.

     
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