Operating system: windows vista 32 bit
Web browser: internet explorer 9
When attempting to play games on Facebook, attempting to watch any video in IE9, a message appears saying no active player and a link to download.
I used the uninstaller app from adobe downloads and downloaded the installer app for flashplayer. During installation it says there is an updated version already installed. Flashplayer doesn't show up in add/remove list.
Thank you for any advice.
Try a clean install as described in http://forums.adobe.com/thread/928315
After the install completes, check
I followed the instructions for clean install and the installer window said an newer updated version is installed. Then I removed checkmark from active x filtering in IE9. YouTube videos work. Facebook games still say download flashplayer.
The following is a partial listing of the flashinstall log:
012-7-11+19-43-49.474 [error] 1226 1062 =O====== M/11.3.300.265 2012-07-11+19-43-33.262 ======== 0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9 0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl 0002 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_3_300_265.ocx 0003 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.e xe 0004 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.d ll 0005 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl 0006 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183 0007 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183 0008 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 0009 [W] 00001106 0010 [W] 00001106 0011 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183 0012 [I] 00000012 =X====== M/11.3.300.265 2012-07-11+19-43-51.164 ======== 2012-7-27+16-20-10.983 [error] 1226 1062 =O====== M/11.3.300.268 2012-07-27+16-19-47.490 ======== 0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9 0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl 0002 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_3_300_268.ocx 0003 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.e xe 0004 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.d ll 0005 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl 0006 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183 0007 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183 0008 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 0009 [W] 00001106 0010 [W] 00001106 0011 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183 0012 [I] 00000012 =X====== M/11.3.300.268 2012-07-27+16-20-14.251 ======== 2012-8-3+16-21-7.822 [error] 1226 1062 =O====== M/11.3.300.270 2012-08-03+16-20-46.853 ======== 0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9 0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl 0002 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_3_300_270.ocx 0003 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.e xe 0004 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.d ll 0005 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl 0006 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183 0007 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183 0008 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 0009 [W] 00001106 0010 [W] 00001106 0011 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183 0012 [I] 00000012 =X====== M/11.3.300.270 2012-08-03+16-21-09.532 ======== 2012-8-7+18-27-7.771 [error] 1226 1062 =O====== M/11.3.300.270 2012-08-07+18-26-31.265 ======== 0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX. exe" -maintain activex 0001 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.e xe 5 0002 [I] 00000018 0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.e xe 5 0004 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2 0005 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2 0006 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2 0007 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2 0008 [W] 00001021 0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2 0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2 0011 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2 0012 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2 0013 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System. ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2 0014 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2 0015 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2 0016 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.e xe 5 0017 [I] 00000012 =X====== M/11.3.300.270 2012-08-07+18-27-10.896 ======== =O====== M/11.3.300.268 2012-08-09+01-52-21.868 ======== 0000 [I] 00000010 "C:\Users\Owner\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0 0001 [E] 00001013 =X====== M/11.3.300.268 2012-08-09+01-52-24.819 ======== =O====== M/11.3.300.268 2012-08-09+02-28-38.097 ======== 0000 [I] 00000010 "C:\Users\Owner\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0 0001 [E] 00001013 =X====== M/11.3.300.268 2012-08-09+02-28-40.958 ======== =O====== M/11.3.300.270 2012-08-09+02-38-10.421 ======== 0000 [I] 00000010 "C:\Users\Owner\Downloads\uninstall_flash_player.exe" -force -force 0001 [E] 00001011 =X====== M/11.3.300.270 2012-08-09+02-38-22.109 ======== =O====== M/11.3.300.268 2012-08-09+02-59-00.747 ======== 0000 [I] 00000010 "C:\Users\Owner\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0 0001 [E] 00001013 =X====== M/11.3.300.268 2012-08-09+02-59-04.339 ======== =O====== M/11.3.300.270 2012-08-13+03-16-32.661 ======== 0000 [I] 00000010 "C:\Users\Owner\Downloads\uninstall_flash_player.exe" -force -force 0001 [E] 00001011 =X====== M/11.3.300.270 2012-08-13+03-16-37.848
are you sure you ran the uninstaller http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html ?
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