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Audio stuttering in all browsers

Jul 29, 2012 4:52 AM

Tags: #stutter #flash_player #stuttering #flash_player_11.3.300.268

I am having a constant issue with audio stuttering when playing videos, which has persisted for a couple of weeks now. This occurs in Firefox, Chrome and Internet Explorer.

 

I have tried downgrading to previous versions of Flash (including both 10.3 and a previous 11.X version), and (unless I am not doing this correctly) this has not fixed the issue.

 

I have even attempted to solve the problem by resetting Firefox, and then upgrading to the latest 15.0 beta, but this did not work as well.

 

Is there anything else I can do to resolve this issue, or is there something more fundamental broken with my machine? (I ask this as I have had problems with both Windows Update and a virus recently, and before these issues I did not have any problems with Flash playback.)

 

I am running Windows 7 on a Lenevo G570 laptop. I am currently using the latest version of Flash (11.3.300.268), and before I upgraded to the Firefox 15.0 beta I was using Firefox 14.1. (I believe that both Chrome and Internet Explorer are up to date, but I predominantly don't use these browsers.)

 
Replies
  • Currently Being Moderated
    Aug 1, 2012 9:09 AM   in reply to Gregortz

    Hi,

     

    If you could please log a bug in the adobe bug base this will give us a way to start the investigation on your specific issue.

     

    https://bugbase.adobe.com/index.cfm

     

    If you could please be sure to include a URL which clearly demonstrates your issue. Also, please include OS, OS version, as well as Browser and Browser version. Any info you can provide about your sound card and sound card driver version will also be very useful. The following FAQ page provides instructions on how to gather audio and video display information for you specific OS.

     

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

     

    Thanks,

    Greg

     
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