I joined Adobe Creative Cloud yesterday. I own Creative Suite CS4 which I purchased from Adobe. I was approved for the 29 dollars a month. My downloads went fine except I have the trial products.
How can I resolve this?
When you say you have the trial products I wasn't quite sure what you meant?
Are all your CS6 products launching in trial mode?
Please install the latest version of the Adobe Application Manager from here:
After installing that you might need to convert the trials to be licensed as part of your Creative Cloud membership using the "License This Software" option shown here:
If you are still having difficulties after going through these or this is not quite what you meant please follow up
I resolved the problem using chat. The sign up process never completed. During the sign up process, a screen comes up that asks you to begin before completing the creative cloud purchase. I hope this helps you out. I went back in canceled the purchase, then repurchased, skipped the start step and completed the purchase. Purchase is not complete until you have an Adobe order number.
Europe, Middle East and Africa