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gsgfgma
Currently Being Moderated

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Aug 11, 2012 2:37 AM

I'm tired of seeing this message. I just want to read my book. I have changed computers since I bought my ebook 2 years ago. At any rate, the book shows up as being in my library--but I can't read it because of the above message.

 

I just went through a live chat and nothing came out of it except I was registered with Adobe. So...now I'm registered, my computer is authorized to my email account with Adobe, and I should be able to read my book.

 

Not happening. I have to say that Adobe (right up there next to Microsoft) is the absolute worst software in the user-friendly department. (And customer service is pretty close to nil.) So instead of being able to simply read the book I own, I have to go through all of this. Why is it rocket science to just read the book? I really don't want to change the world or jump tall buildings in a single bound...I just want to read the book.

 

I am hoping that someone can help me figure this out, because the live chat person I was working with told me that my only resort was in these forums.

 

Can someone please help me read my book? (Well, I can actually read, but if you could help me access the book, I will be both happy and extremely impressed!)

 


 
Replies
  • Currently Being Moderated
    Aug 11, 2012 6:48 AM   in reply to gsgfgma

    Well if you didn't register ADE on your original computer with an AdobeID, you are pretty much out of luck.  Your only recourse at this point would be to ask the place where you purchased the book originally for a redownload.

     
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  • Currently Being Moderated
    Aug 11, 2012 1:08 PM   in reply to gsgfgma

    The response you received from Jim Lester comes from a former ADE

    employee, so we have to trust his information.

     

    You can discuss the situation with B&N tech support: by now, they've run

    into issues like this with former Borders customers, so they may have

    figured out how to download the ebook to you again.  Good luck with that:

    I've seen posts here where the distributor has re-downloaded the ebook,

    and/or removed copyright restrictions.

     

    About your editorial....

     

    'Free' software doesn't mean there aren't strings attached.  Most of us

    expect any application that we install on our computers to operate

    intuitively - that is we don't have to read the manual (except for a brief

    set of instructions) to get the results we want.  Unfortunately, that's

    fiction - and when we run into problems using the software, we get really

    frustrated.  What we should be doing is getting an understanding of the

    environment that the software deals with, and adjusting our expectations

    accordingly.  We should be studying the software a bit more also, so we can

    figure out what features and functions we need to use to get the job done

    within that environment.  Electronic publishing has some 'ground rules'

    that ADE - and all of the other software that does the same thing - must

    follow, relating primarily to copyright protection.  Digital Rights

    Management rules are keeping you from transferring the ebook you downloaded

    because the publisher, author or distributor set the rules to 'no

    copying'.  That's outside our control, unfortunately, but it applies

    whether we like  it or not because THEY said so.  We have to understand

    that and make allowances.

     

    Adobe created its Content Server Manager software in part as a response to

    the publishing industry's rules.  It's capabilities are built into several

    of the epublication software suites, including Digital Editions.  Apple and

    Amazon have used slightly different software to accomplish the same goal.

    So, even if you switched to Kindles or i-somethingorothers, if the ebook

    itself has restrictions set on it, you'll get the same results.  So, Adobe

    Digital Editions isn't the villain here.

     

     

    ===============

     
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  • Currently Being Moderated
    Aug 11, 2012 4:33 PM   in reply to gsgfgma

    If I put that another way, you're right where I thought you were -

    expecting things to work the way you want them to, instead of the way

    they're programmed.  You can submit your thoughts to Adobe - they improve

    Acrobat very often, and if your thoughts lead to a better, slicker or more

    productive way to use their products, they'll be delighted to have those

    thoughts (at least I would).  When it comes to the 'rules' for electronic

    publishing, however, those 'rules' are actually part of the Digital

    Millenium Copyright Act of 2000.  Changing them would mean getting an

    international law changed - something that will take a concerted effort and

    hard cash.

     

    ===============

     
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  • Currently Being Moderated
    Aug 12, 2012 7:10 AM   in reply to gsgfgma

    I'm sorry if you feel that my response to you is 'patronizing'.  The

    questions regarding whether the way the industry has implemented rules for

    digital distribution has been discussed off and on since I joined the Forum

    in 2010 - and probably before that, as the rules have been in place for a

    dozen years.

     

    I understand your points.  It's just that, if you want to read ebooks, you

    have to follow the rules.  It's not the same as buying a paperback, which

    you can read, then lend to someone else, or resell.  That's the bottom line.

     

    ======================

     
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  • Currently Being Moderated
    Aug 12, 2012 9:28 AM   in reply to gsgfgma

    I just posted a short reply to your post, but I didn't really address part

    of your comments.  I thought I'd at least try to clarify a couple of points

    in this one.

     

    First, nobody's trying to keep you from reading the ebook you bought.  Due

    to a set of circumstances, your access has been compromised.  We can't

    change those circumstances, but you might be able to get them changed if

    B&N can - or will - help you by allowing you to download the ebook again

    into your current environment.  Jim Lester and I both told you that in

    other replies.

     

    The 'why' behind your circumstances is simply that you downloaded the ebook

    in one environment, and now that environment has changed.  It might not be

    the clearest explanation, but ADE's HELP section covers migrating to a new

    computer.  You need to use the same ADE ID on the new one that you used on

    the old one, and then port over the ebooks.  That does work - trust me,

    I've done it.  Something happened to you during the changeover - and it

    appears to me that part of the problem was that you didn't know what was

    involved, and made some assumptions.  We've covered that part.

     

    The solution - if there is one - is to work with the vendor.  As Jim Lester

    said, there's nothing ADE can do to help at this point.

     

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  • Currently Being Moderated
    Aug 13, 2012 2:25 AM   in reply to Frustrated in AZ

    I have a similar problem, receiving the same error message as the original poster. However, my issue is that I mistakenly created a second Adobe/ADE ID after a system rebuild, and now have books split between the two IDs. Is there any way I can combine the two accounts or is that not possible? Thanks for your learned and patient advice .

     
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  • Currently Being Moderated
    Aug 13, 2012 8:52 AM   in reply to JK from Enzed

    I'm sorry, but there's no way short of deleting them from one ID and

    downloading them again under the other one.

     

    You can still access them if you 'switch' between the ID's - that's been

    discussed on the forum recently.  All you do is deauthorize your copy of

    ADE, then try to open one of the ebooks in the library.  You'll be asked to

    authorize ADE again, and you can use that other ID.  Yes' it's a pain, but

    it works....

     

    ==========

     
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