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KyleIrving
KyleIrving
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Save options panel not displaying correctly on a mac - photoshop CS6

Aug 11, 2012 4:18 AM

Tags: #mac #cs6

Hi

 

I am finding that when using photoshop cs6 on a mac and when saving files as png or web files - the options panel displays as black and you are unable to see any of the options.

how do you change this?
Screen Shot 2012-08-11 at 12.16.56.png

 

 

 

Thanks

788 Views   11 Replies   Latest reply: Noel Carboni, Aug 14, 2012 6:45 AM
 
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  • c.pfaffenbichler
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    1. c.pfaffenbichler,
    Aug 11, 2012 5:24 AM   in reply to KyleIrving
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    And the version of the OS you are using is a secret why?

     

    Boilerplate-text:

    Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?

    Are Photoshop and OS fully updated?

    As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by keeping command-alt-shift pressed on starting the program or starting from a new user-account.

    System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.

    http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html

    Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

    http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.h tml

    If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.

     
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  • Noel Carboni
    20,991 posts
    Dec 23, 2006
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    2. Noel Carboni,
    Aug 11, 2012 8:51 AM   in reply to KyleIrving
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    Christoph touched on plug-ins, but I wanted to mention one more thing:  You haven't copied plug-ins from an older version of Photoshop have you?  Or pointed the Extra plug-ins folder setting at plug-ins from an older version of Photoshop?

     

    -Noel

     
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  • Chris Cox
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    3. Chris Cox,
    Aug 11, 2012 1:11 PM   in reply to KyleIrving
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    We saw a few other people with problems like that in Save For Web.

    Reinstalling Photoshop or deleting preferences didn't help.

    What did help was a clean install of the OS.

     
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  • KyleIrving
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    4. KyleIrving,
    Aug 13, 2012 4:52 AM   in reply to c.pfaffenbichler
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    Hi and thanks

     

    Mac version is 10.7.4

     

    The graphics processor idea didn't work and i can't see any tool called Onyx on that link you shared. I did find this http://www.onyxmac.com/ but it looks a bit suspect to me. To the best of my knowledge i am not using any plugins.

     

    Thanks

     
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  • KyleIrving
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    5. KyleIrving,
    Aug 13, 2012 4:53 AM   in reply to Noel Carboni
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    I dont think i am using any 3rd party plugins - thanks

     
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  • Curt Y
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    6. Curt Y,
    Aug 13, 2012 7:34 AM   in reply to KyleIrving
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    Did you copy any plug-ins from previous versions of PS?  If so delete those.

     
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  • KyleIrving
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    7. KyleIrving,
    Aug 13, 2012 7:43 AM   in reply to Curt Y
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    Hi Curt

     

    i didn't knowingly copy and plugins and i am not sure how to check - apologies for sounding vague - how would i know?

     

    thanks

     

    BTW - i am going to try Chris Cox's suggetsion later

     
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  • Noel Carboni
    20,991 posts
    Dec 23, 2006
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    8. Noel Carboni,
    Aug 13, 2012 10:41 AM   in reply to KyleIrving
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    Please go into Help - System Info... in Photoshop, copy what's there, and paste it into a post here (remove the serial number info if you like).  This will provide a lot of system details, such as plug-in info, that people can use to help you further.

     

    -Noel

     
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  • KyleIrving
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    9. KyleIrving,
    Aug 14, 2012 1:04 AM   in reply to Chris Cox
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    This has worked - thanks

     

    however now safari wont open

     

    macs never used to be like this

     
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  • KyleIrving
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    10. KyleIrving,
    Aug 14, 2012 1:07 AM   in reply to Noel Carboni
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    thanks for the help - the fresh instal worked - i did get the system info and i am guessing this was the important part.

     

     

    Optional and third party plug-ins: NONE

     

     

    Plug-ins that failed to load: NONE

    Flash:

       Mini Bridge

       Kuler

    Installed TWAIN devices: NONE

     
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  • Noel Carboni
    20,991 posts
    Dec 23, 2006
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    11. Noel Carboni,
    Aug 14, 2012 6:45 AM   in reply to KyleIrving
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    Actually, there's a lot of important information across the entire thing (which is quite long, admittedly), but since it's now working for you there's no need.

     

    -Noel

     
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