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Premiere Pro

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Program Monitor is white / unresponsive

Aug 11, 2012 10:53 AM

Tags: #monitor #program #white

Hi, I have a file that will not cooperate. Nothing shows up in my program monitor, it's all white. If I scrub the timeline in the sequence it's still unresponsive (the sound doesn't even scrub). Usually Premiere will end up crashing soon after.

My specs:

Premiere Pro CS5.5

Intel Core i7-3770 @ 3.40GHz

12 GB RAM

64 bit

Thanks!

1581 Views 20 Replies Latest reply: flyingfish4, Aug 31, 2012 8:08 AM

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1. Jim Simon,

Aug 11, 2012 10:58 AM in reply to hiofgdshagilb

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Give specs on the file.

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2. hiofgdshagilb,

Aug 11, 2012 11:19 AM in reply to Jim Simon

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It's 2D animation

1280x720
16:9
24fps

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3. John T Smith,

Aug 11, 2012 12:00 PM in reply to hiofgdshagilb

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What codec and what are your project settings?

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
.
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
.
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

Also, more information about your hardware http://forums.adobe.com/message/4200840

ESPECIALLY your brand/model graphis adapter (ATI or nVidia or ???) and the driver version number

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4. Bill Hunt,

Aug 11, 2012 12:23 PM in reply to hiofgdshagilb

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Also, what is the make/model of your video card?

What is the number and date of your installed video driver?

Good luck,

Hunt

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5. hiofgdshagilb,

Aug 11, 2012 12:43 PM in reply to Bill Hunt

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Thanks for the links John.

On the Sequence settings, the codec is listed as MPEG I-Frame

...and the 'Preview File Format' is I-Frame Only MPEG.

My video card is AMD RADEON HD 7700
Driver version 8.961.0.0

We use .swf files (Adobe Flash exports) for 90% of our clips.

I'm attaching a screencap.

Thanks so much for the help so far! This problem is slowing us down. It seems to happen MOST of the time. For example, I'm getting a screenshot for you guys, & the problem isn't present. It just seems like a roll of the dice!

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6. Jim Simon,

Aug 11, 2012 11:01 PM in reply to hiofgdshagilb

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We use .swf files (Adobe Flash exports) for 90% of our clips.

Not the best option for source material.

I'm not at all familiar with Flash, but if you can export a genuine video format, you may have better luck.

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7. Ann Bens,

Aug 12, 2012 3:32 AM in reply to hiofgdshagilb

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You might want to move your project (and files?) of off the C-drive.

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8. hiofgdshagilb,

Aug 12, 2012 10:03 AM in reply to Jim Simon

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Jim Simon wrote:

We use .swf files (Adobe Flash exports) for 90% of our clips.

Not the best option for source material.

I'm not at all familiar with Flash, but if you can export a genuine video format, you may have better luck.
We use swf's because it's so much faster for us to make changes on the fly to our scenes. Also, the version of Flash we're using doesn't export to Quicktime, it only exports massive avi files that take forever to render. Could you explain why swfs aren't ideal?

Cheers

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9. hiofgdshagilb,

Aug 12, 2012 10:05 AM in reply to Ann Bens

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Ann Bens wrote:

You might want to move your project (and files?) of off the C-drive.
All of our work files or on our Dropbox folder, so this isn't an option. Could you explain how this would help? My hard drive is pretty huge & barely being used.

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10. Harm Millaard,

Aug 12, 2012 10:22 AM in reply to hiofgdshagilb

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Your single hard disk is like a single lane road, traffic is only allowed in one direction at a time. Traffic from the other side has to wait for the traffic light to change. Not very fast, is it. With a huge amount of traffic delays can be sizable. It is like the Gotthard tunnel on Black Saturday with huge traffic jams.

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11. John T Smith,

Aug 12, 2012 11:03 AM in reply to hiofgdshagilb

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>our work files or on our Dropbox folder

I Googled, and a "Dropbox folder" is a cloud device... which I don't think will work, since it is "similar" to a network device

Premiere will not work properly with a network
-http://forums.adobe.com/thread/771151
-http://forums.adobe.com/thread/851602
-a work around, of sorts http://forums.adobe.com/thread/957523
-and not on a "domain" http://forums.adobe.com/thread/858977

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12. hiofgdshagilb,

Aug 12, 2012 1:48 PM in reply to John T Smith

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John T Smith wrote:

>our work files or on our Dropbox folder

I Googled, and a "Dropbox folder" is a cloud device... which I don't think will work, since it is "similar" to a network device

Premiere will not work properly with a network
-http://forums.adobe.com/thread/771151
-http://forums.adobe.com/thread/851602
-a work around, of sorts http://forums.adobe.com/thread/957523
-and not on a "domain" http://forums.adobe.com/thread/858977
We can rule that out, as we've been working this way with Premiere for most of the year. Yes, Premiere is buggy and crashes all the time, but this white screen thing is new.

I'm most curious about the swf issue. One of the biggest selling points for me was when I found out Premiere read swf's. It saves us from rendering every single scene. I'm confused as to why Premiere would even allow swf's if they are such a problem.

EDIT: Also I should mention that I am using a dual monitor / Cintiq combination. I don't know if that effects Premiere but I thought I should mention it.

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13. lasvideo,

Aug 12, 2012 1:55 PM in reply to hiofgdshagilb

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hiofgdshagilb - "Premiere is buggy and crashes all the time"

It sounds like you have some real system / work flow issues. Ive been running CS5.5 / 6 on a Mac and CS6 on a PC since release with no crashes.

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14. hiofgdshagilb,

Aug 12, 2012 2:01 PM in reply to lasvideo

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Well to be fair, I originally bought the software for Mac, but found out that it ran very badly on my iMac (constant crashes & hangs etc.)
I managed to switch my sotware over to PC & got a brand new system built just for it. I barely get any crashes on the PC, but still get them, which is odd considering my hardware. I just seem to keep running into these strange bugs (like this white screen thing) This kind of stuff slows us down tremendously & we keep getting behind on our schedule, which is super frustrating, considering the price of the software.

I'm not convinced that I need an even MORE powerful PC to run this. If that's the case then that is ridiculous. I can't afford a NASA computer just to make cartoons.

That's why I'm hoping it's just something simple that I'm overlooking since I'm fairly new to the software.

Thanks for the help

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15. Jim Simon,

Aug 12, 2012 2:32 PM in reply to hiofgdshagilb

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it only exports massive avi files that take forever to render.

Yes, try those instead.

SWF files are designed for final delivery to be embedded in a web page. AVI files using a supported codec are designed for editing.

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16. hiofgdshagilb,

Aug 12, 2012 4:13 PM in reply to Jim Simon

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Thanks Jim, I may have to bite the bullet and use the .avi files.

Thanks everyone for all of the help

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17. Bill Hunt,

Aug 13, 2012 7:23 AM in reply to hiofgdshagilb

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That is a "bullet," that most of us have to bite.

There is a big difference in real-world editing between file formats/CODEC's, that will Import, and ones that will edit nicely.

For instance, PrPro will Import WMV's, but their processing takes a lot of CPU cycles, and time. In the case of WMV's, I have found that converting to an AVI, that PrPro can handle nicely, ends up saving a lot of time, when editing and outputting - for me, well worth the extra step.

Good luck,

Hunt

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18. hiofgdshagilb,

Aug 13, 2012 11:39 AM in reply to Bill Hunt

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Hi everyone.

So I've experimented and re-rendered all of my shots as uncompressed .avi files.

I'm still getting this white screen bug. I have to force close Premiere every time it does this.

This is unnacceptable!

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19. hiofgdshagilb,

Aug 13, 2012 1:07 PM in reply to hiofgdshagilb

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Hi gang,

I went and uninstalled my video card & drivers, & reinstalled them. The white screen bug hasn't showed up yet! I guess that was the issue.

Again, thanks all for the help, but I'm sure I'll be back !

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20. flyingfish4,

Aug 31, 2012 8:08 AM in reply to hiofgdshagilb

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Hi,
I'm getting the "White Screen - Not Responding" thing as well.
Just wondering if you're still doing ok?
Did the video card/driver re-install solve this for good for you?
Did you first uninstall the drivers, then pull the physical card out?
Then re-plug the card back in and install new drivers?
Thanks!

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