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daddydane
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Creative Cloud Max 2011 Comp Access - All apps launch as trial

May 22, 2012 7:30 PM

Tags: #trial #adobe_max_2011 #creatve_cloud

I received a year complimentary subscription to the Creative Cloud as a Max 2011 attendee. I received my promotional code and instructions from Adobe. I went through all the steps in the email and have installed Flash, Illustrator, Fireworks, Dreamweaver, and Premiere. On startup, all ask me if I wish to continue using them as a trial (this was the first install for the CS6 versions). The two options I'm given are Continue Trial and License this Software. If I tell it to license, the next screen shows that my Adobe ID is already input. If I click the button to Sign In, the next screen asks for a serial number - something I haven't received and can't find on the Creative Cloud site or on my Adobe account.

 

I have tried two solutions I found in these forums - 1. delete the cache.db file in the Adobe PCD folder. 2. change the Adobe Application Manager prefs to English (International). Neither have worked.

 

I am running is OSX v10.6.3

479 Views   3 Replies   Latest reply: Jeff A Wright, Aug 13, 2012 8:40 AM
 
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  • Mylenium
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    1. Mylenium,
    May 22, 2012 9:16 PM   in reply to daddydane
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    Get in touch with support. You may simply have received an invalid CCM code. You can also verify this on your account under My Subscriptions.

     

    Mylenium

     
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  • gnusart
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    2. gnusart,
    Aug 11, 2012 3:41 PM   in reply to Mylenium
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    Thia has also happened to me. How do I contact support easily? I can't find a direct link. Beth

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 13, 2012 8:40 AM   in reply to gnusart
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    You can locate support at http://www.adobe.com/ once there select Help>Contact Us and follow through the choices.  Depending on your selection and your country/region you will then be given a list of the support options relevant to you.

     

    You can also contact our Chat support at http://adobe.ly/yxj0t6.

     
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