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danilynnG Calculating status...

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Lightroom 3

Aug 11, 2012 4:54 PM

My Lightroom 3.6 has stopped working. I think I have a corrupt catague file but after uninstalling, removing the photo files and reinstalling, still same error message-"A problem caused the program to stop...". Any ideas out there?

628 Views 3 Replies Latest reply: danilynnG, Aug 13, 2012 5:33 PM

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1. mytaxsite.co.uk,

Aug 11, 2012 10:04 PM in reply to danilynnG

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Instead of uninstalling and reinstalling one should try to recreate the catalogue. The full description is here:

<http://help.adobe.com/en_US/lightroom/using/WSBED0E080-63AF-4ba4-ACCF- EC48C4F92D6D.html#WSA0BE2627-F91E-4939-9D0B-FFCBF7672AC7>

Reinstalling any of the Adobe products will not solve anything because all the preferences and registry entries remain intact on a Windows system and I believe it is the same on a Mac system. The surest way is to use Adobe Cleaner but this tool is so powerful that it removes all Adobe products and this is not recommended to anyone here.

I hope you will try recreating the catalog to see if it resolves itself.

Good Luck.

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2. jim01403,

Aug 12, 2012 1:29 AM in reply to danilynnG

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Prior to the error message, do you get a message along the lines of "Opening Catalog xxxxxxxxx.jpg.lrcat"?

If so, this is a common problem (fixed in LR4) which relates to a user error when trying to create a new catalog, and is best solved by resetting the preferences file. You can find instructions here:

http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Tr ashing-%29-the-Lightroom-Preferences-file

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3. danilynnG,

Aug 13, 2012 5:33 PM in reply to mytaxsite.co.uk

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Many thanks, I was able to isolate the offending file but wish I'd had your directions first. Your time and comments very much appreciated!
Danilynn

Sent from my iPad

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