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Fred Farley
Fred Farley Calculating status...
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Free gift for updating profile

Jul 2, 2012 11:00 AM

After installing the new CS6 Web and Design, I was invited to update my online profile and claim my free gift.  After reaching the profile site, I saw the gift descriptions, but after updating the profile, I didn't find any way to select the free gift choices.  What do I do?

602 Views   6 Replies   Latest reply: fousthvk, Aug 28, 2012 9:26 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jul 2, 2012 1:20 PM   in reply to Fred Farley
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    There are no free gifts/product registration offers available for Creative Suite 6.  My apologies for the inconvenience.  I had been told that the web site had been updated to reflect this and no one else has posted about this for awhile.  I will keep an eye out though to see if there are any other users now experiencing this difficulty.

     
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  • Fred Farley
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    2. Fred Farley,
    Jul 2, 2012 1:50 PM   in reply to Jeff A Wright
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    Hello Jeff,

     

     

     

                Thank you for your answer.  I only saw the free gift message when I opened Adobe Acrobat X which came with CS6.  When I saw the free gift announcement, I assumed it was part of CS6, but as it turns out it is only with Acrobat X.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Jul 2, 2012 3:37 PM   in reply to Fred Farley
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    Ah that is correct if you purchased a license for Acrobat X then we do have a product registration incentive offer for that software.  If Acrobat is part of a CS6 suite though however there would not be an offer for you to choose from.  My apologies for the confusion this has caused.

     
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  • shoobe01
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    4. shoobe01,
    Aug 12, 2012 11:11 AM   in reply to Jeff A Wright
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    I also just got this (after launching Acro X, as part of a Creative Cloud membership), and am not following. It doesn't just seem like no gift, but the same as any message I get from Adobe. Like, when my credit card was about to expire: just click here to update. But you take us through 3 screens of confirming profile info, which seem to make it always forget what the point of signing on, then once dumped at the generic account.html page, we have to search manually for the function we came there for.

     

    So, no free gift? Also, fix the signon linking process.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Aug 13, 2012 8:46 AM   in reply to shoobe01
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    My apologies for the confusion shoobe01 but the Product Registation Incentive Offer/Free Gift is only available for purchasers of the Acrobat 10 license.  It is not applicable for Creative Cloud subscribers or purchasers of Creative Suite 6.

     
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  • fousthvk
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    6. fousthvk,
    Aug 28, 2012 9:26 PM   in reply to Jeff A Wright
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    They why are creative cloud members notified of a gift periodicly in the menu bar? taken through the process of updating account info to only be denied. This is not good company practice. If you are advertise something please see it though.

     
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