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taylor powell
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InDesign CS5.5 crashes with OS X Lion 10.7.4

Aug 12, 2012 4:34 PM

Tags: #lion #cs5.5 #crash #pages #"os #x"

Hi,

 

I got the Adobe Creative Suite 5.5 Master Collection around March and had been using it without any major issues for a while on my old Macbook. Since that computer only had two gigs of ram, and was getting old, I got a the new 15" Macbook Pro with retina display. It has 16 gigs of ram. But since getting it I have been unable to get my Adobe software to work properly on it. (My old computer was running Leopard, this one has Lion, so I thought that may be the issue, but at my work they run CS5 with Lion no problem)

 

Every program I have used so far has unexpectedly crashed. I am posting here because I know how to re-create the Indesign crash. Any time I try to delete a page in my document, the program quits. A warning box does come up, but it does not contain any text, and closes within a few seconds.

 

I searched the forum, and found one person's solution was to save the file as an IDML. I have tried this but it did not work. I have also tried uninstalling and reinstalling everything, but that did not work either.

 

Any help would be appreciated. Thanks.

 

-Taylor

1044 Views   5 Replies   Latest reply: Peter Spier, Aug 13, 2012 6:54 AM
 
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  • taylor powell
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    1. taylor powell,
    Aug 13, 2012 6:53 AM   in reply to taylor powell
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    Also, I wasn't sure if it was wortwhile to post the problem report?

     

    Anyways, here it is:

     

     

     

    Process:         Adobe InDesign CS5.5 [18754]

    Path:            /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

    Identifier:      com.adobe.InDesign

    Version:         7.5.0.142 (7500)

    Code Type:       X86 (Native)

    Parent Process:  launchd [110]

     

     

    Date/Time:       2012-08-12 19:35:11.375 -0400

    OS Version:      Mac OS X 10.7.4 (11E2620)

    Report Version:  9

    Sleep/Wake UUID: 1E330305-6292-4A02-9DA6-584A21AF8D19

     

     

    Interval Since Last Report:          522349 sec

    Crashes Since Last Report:           4

    Per-App Interval Since Last Report:  532 sec

    Per-App Crashes Since Last Report:   4

    Anonymous UUID:                      89B904CA-2BAD-4F00-8ADC-FBF283331A68

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

     

     

    VM Regions Near 0:

    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

     

     

    Application Specific Information:

    objc[18754]: garbage collection is OFF

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   ???                                     0xacee2630 _XHNDL_trapback_instruction + 0

    1   ???                                     0xffffffff 0 + 4294967295

     

    Message was edited by: Peter Spier

     
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  • taylor powell
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    3. taylor powell,
    Aug 12, 2012 5:11 PM   in reply to taylor powell
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    Thanks. It seems like that worked. Do you know if there is a similar thing for Illustrator? (Do I need one of these for each of my programs?)

     
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  • Larry G. Schneider
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    4. Larry G. Schneider,
    Aug 12, 2012 7:17 PM   in reply to taylor powell
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    Are you using Font Explorer for font management? If so try updating the plugin. Also you should update your ID to 7.5.3 from the 7.5.0 mentioned in the crash report.

     
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  • Peter Spier
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    5. Peter Spier,
    Aug 13, 2012 6:54 AM   in reply to taylor powell
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    taylor powell wrote:

     

    Thanks. It seems like that worked. Do you know if there is a similar thing for Illustrator? (Do I need one of these for each of my programs?)

    You should check in the Illustrator forum...

     
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