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Will Sherwood
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Any ideas why several of my Keyboard Shortcuts have stopped working?

Aug 11, 2012 1:45 PM

Tags: #mac_os_x #keyboard #layout #keyboard_shortcuts #shortcuts #cs5-6

The text below is from the Adobe Keyboard shortcuts listing on their site. It has been edited to show what's not working. There may be others, but these are the most obvious and crippling. I'm on a Mac using InDesign CS6, but this happened while I was still working in 5.5:

 

Temporarily selects Hand tool

PC only

Mac: Spacebar (Layout mode) and Option+Spacebar (both), The "option" key in text mode works.

 

Temporarily selects Zoom In tool

PC only

Mac: Command+Spacebar

 

If you have any suggestions, they would be deeply appreciated.

 

Best regards,

Will Sherwood

CEO/Chief Creative Officer

The Sherwood Group: Graphic Design & Website Design

Santa Clarita, California, USA

 

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983 Views   10 Replies   Latest reply: Steve Werner, Aug 12, 2012 8:21 PM
 
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  • Larry G. Schneider
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    1. Larry G. Schneider,
    Aug 11, 2012 1:50 PM   in reply to Will Sherwood
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    If you are running Firefox or Chrome as a browser, there have been problems reported with both of these. Try turning off the addons in Firefox or the application for Chrome and see what happens.

     
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  • Will Sherwood
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    2. Will Sherwood,
    Aug 11, 2012 2:50 PM   in reply to Larry G. Schneider
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    Hey Larry

     

    Thank you for the suggestion. I've been using Firefox with serveral plugins. I've disabled them all. Hopefully this will work..

     

    Best,

    Will

     
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  • Will Sherwood
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    3. Will Sherwood,
    Aug 11, 2012 2:56 PM   in reply to Will Sherwood
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    Hi Larry,

     

    Neither of the mentioned shortcuts are working, even after turning off all add-ons, even with Firefox shut down. Any other ideas?

     

    Will

     
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  • Steve Werner
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    4. Steve Werner,
    Aug 11, 2012 4:03 PM   in reply to Will Sherwood
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    If you're on a Mac, open System Preferences > Keyboard > Keyboard Shortcuts. Check your Spotlight keyboard shortcuts. They may be interfering. I usually set them to be Ctrl + Space and Ctrl + Option + Space instead of using the Command key.

     
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  • Will Sherwood
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    5. Will Sherwood,
    Aug 12, 2012 11:40 AM   in reply to Steve Werner
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    Thanks, Steve. This will likely do it. In the past, when I pressed the Command-spacebar the spotlight came up, but I was able to work around it by pressing the Command-spacebar keys a 2nd time. This seems to be the best way to take care of the problem.

     

    Now, what about the spacebar for switching to the grabber hand? Any thoughts?

     
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  • Steve Werner
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    6. Steve Werner,
    Aug 12, 2012 12:12 PM   in reply to Will Sherwood
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    Are you using any third-party utilities which could be "grabbing" (sorry for the bad pun!) that shortcut?

     
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  • Will Sherwood
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    7. Will Sherwood,
    Aug 12, 2012 7:24 PM   in reply to Steve Werner
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    Not that I'm aware of... What sort of utilities might those be?

     
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  • Steve Werner
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    8. Steve Werner,
    Aug 12, 2012 7:36 PM   in reply to Will Sherwood
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    Do you have Adobe Illustrator or Adobe Photoshop installed? Does the Hand tool work in those applications? (Hint: It works exactly the same as in InDesign.)

     
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  • Will Sherwood
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    9. Will Sherwood,
    Aug 12, 2012 8:15 PM   in reply to Steve Werner
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    Yes. I have both Illustrator and Photoshop installed and the shortcuts stopped working in those too. I had hoped that by installing CS6 those problems would go away, but they haven't. I've also reassigned the Spotlight tool to a different set of keys, but the zoom tool doesn't come up when pressing Comand-spacebar. Nor does the hand tool come up when the spacebar is pressed.

     

    Thank you for your help so far, Steve. If you have any other suggestions, I'd sincerely appreciate them.

     

    Best regards,

    Will

     
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  • Steve Werner
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    10. Steve Werner,
    Aug 12, 2012 8:21 PM   in reply to Will Sherwood
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    There are two troubleshooting techniques that might help:

     

    (1) Try creating a new user on your computer, and run InDesign (or Illustrator or Photoshop) from the new user. If the Hand tool works there, there could be something in your user that's causing a conflict.

     

    (2) Try restarting your computer and hold down the Shift key while it relaunches. This turns off third-party plug-ins. If the Hand tool works, then a third-party plug-in may be grabbing the Hand tool shortcut.

     
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