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bibliophile626
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Unable to Install Acrobat x Pro

Aug 12, 2012 10:08 AM

I recently purchased a Student edition of Adobe Acrobat X Pro. I verified my student enrollment and already have the serial number for the program. After which, I followed the instructions and inserted the DVD into my drive. At that time I was prompted by my computer that there is no disc in the drive, when in fact there is. I have already re-started my computer multiple times, and tested the drive other DVDs/CDs (it works fine). This leads me to believe that the installation dvd is, for some reason, not working well. I already registered my product online and was hoping to get some direction as I am anxious to use this product. Please help!

633 Views   4 Replies   Latest reply: bibliophile626, Aug 16, 2012 1:19 PM
 
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  • Mylenium
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    1. Mylenium,
    Aug 12, 2012 11:17 AM   in reply to bibliophile626
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    You may download the trial version and activate it using the serial. For exchanging teh faulty disk, contact sales support.

     

    Mylenium

     
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  • bibliophile626
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    2. bibliophile626,
    Aug 12, 2012 12:39 PM   in reply to Mylenium
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    I was able to download the software and am unable to locate where exactly I should input my serial number.

     
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  • Nikhil Bisne
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    3. Nikhil Bisne,
    Aug 12, 2012 11:24 PM   in reply to bibliophile626
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    Can you let us know in detail what happens when you run the setup file(the trial version of the Acrobat that you downloaded) ?

     

    Thanks

    Nikhil

     
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  • bibliophile626
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    4. bibliophile626,
    Aug 16, 2012 1:19 PM   in reply to Nikhil Bisne
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    Thank you for your help, but, I believe I was able to resolve this issue. =)

     
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