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Unable to activate via TMG

Aug 7, 2012 5:48 PM

Tags: #error #authorization #failed #activation #digital_editions #adobe_digital_editions

I am unable to activate Digital Editions on our school network. We need to use this software, as the library is now doing ebook loans.

I am able to go to

When I open up Digital Editions it asks for my username and password (for the Microsoft TMG proxy) but fails over and over and I receive the E_ADEPT_IO ActivationServiceInfo Error%20#2032

I do not see anything in the TMG logs when I open Digital Editions and enter in the password.

I have also tested with the Firewall on the desktops disabled.

  • Currently Being Moderated
    Aug 10, 2012 6:45 AM   in reply to WestminsterSA

    I read the thread, and I'm puzzled.


    First, ADE was never intended to be used via a network.  It's just a

    library management system designed to be used by one user at a time.  If

    the Adobe rep tried to get it running on a network, he probably wasn't

    trained in ADE.


    Next, I think you're confused - and probably others are as well.  ADE works

    with the implementation of Digital Rights Management (DRM) that comes from

    Adobe Content Server - which is entirely separate software.  And that may

    be why you think you have to use ADE. But that's not true.  ADE is not the

    only implementation of DRM.


    Digital rights have been incorporated into several other software systems

    that are used commercially (in contrast to ADE), and some of those systems

    are being used for multiple users in a situation like yours.  The most

    obvious one is Overdrive.  It's used by a large number of libraries and

    publication houses to distribute and manage multiple sites and multiple

    users.  If you're thinking of 'distributing' textbooks to students, that's

    a parallel to libraries loaning ebooks to patrons, and Overdrive will work

    just fine for that.


    I'm sure that this isn't the answer you were looking for, but....



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  • Currently Being Moderated
    Aug 12, 2012 11:37 PM   in reply to WestminsterSA

    Thanks for clarifying the environment.  That helps.


    But, as far as the use of ADE is concerned, the website that you've

    referenced states that they use Digital Rights Management.  I didn't go far

    into the site, but you should not make the assumption that you must use

    Digital Editions, perhaps because it's from the same vendor as the DRM

    protection software.  You could use Calibre, Overdrive, Bluefire Reader (or

    Apple software) and achieve the same results.  .ascm files work with all of

    those products (but Apple has implemented DRM a bit differently).


    I'm not an Adobe employee, nor did I work on the design of the software.

    However, I have worked in programming extensively during my 40 year career,

    and I've been emmeshed in similar design situations.  The blending of

    distribution from a central point and software that's designed to be

    downloaded individually from the vendor's site doesn't work well - and

    that's why I commented on the 'network' side of things.  The software

    coding gets difficult if access to the Internet is controlled by a gateway,

    which I think is what you're saying.  It's not that Adobe has a 'bad

    design' - it's that Adobe did not design its software to be downloaded in

    your environment.

    I understand the need to try to manage access to the Internet in an

    environment like yours.  In my experience, resolving this conundrum

    involves figuring out whether you will permit the user to download

    according to the software's expectations or not.  The alternative that

    might work is to have the users download the software directly from

    whichever product vendor you select.  I don't think you'll have this issue

    if you use Overdrive or Calibre.  I can't speak for Bluefire Reader.



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  • Currently Being Moderated
    Nov 20, 2012 2:46 PM   in reply to WestminsterSA

    Hi WestminsterSA, I have the same problem. Can you tell me please How should I configure my proxy server? Thanks in advanced

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  • Currently Being Moderated
    Nov 20, 2012 3:31 PM   in reply to Luis.Portocarrero.Pinto

    I answered WestminsterSA concerning downloading via his school's network.

    I missed a part of the answer, however, and he repeated part of the



    "If Adobe did not design it's software to work with a local computer system

    wide proxy.... why does it? It uses the system proxy but then fails at

    authentication. This IS bad software design."

    He fails to understand that his school proxy settings - anonymous - are not

    connected in any way to the way ADE is coded.  It was never designed as

    anything other than a 1:1 software system: the user connects directly with

    Adobe.  Your network is passing stuff up the line, but it's failing at the

    network's authentication, not at ADE's.  My comments about use in a

    networked environment are still valid.  And that's not 'bad software

    design" at all.


    To both of you: the suggestions I have for server configuration are made in

    a vacuum, because I don't know anything about your IT environment or who

    controls what portions of it.  Given that ADE wants to connect directly

    with Adobe to be installed, AND ADE anticipates a direct connection with

    the ebook sources, I'm not sure that you can do anything at all with the

    servers.  However, if your servers can be configured to permit ADE to

    connect directly with Adobe, or vice versa, then you 'may' be able to get

    ADE to run effectively.  The prototype is the WIndows 7 firewall, which

    acts as a 'network' front end.


    In the US, schools libraries and universities in general do not use ADE for

    students or patrons.  They use more robust, multi-user systems like

    Overdrive (not Calibre - they do not have a DRM module).  You do not HAVE

    to run ADE in order to get DRM-enabled material.  What's tripping you up -

    and many more than just you two - is the fact that Adobe's Content Server

    Manager CSM) is the core of DRM processing in several of the epublication

    management systems.  Because CSM is in widespread use, AND because Digital

    Editions is able to interact with it by design (Adobe product to Adobe

    product), many, many sources for ebooks combine the two, and tell you that

    you 'must' use ADE.  Overdrive would take exception to that.


    My overall suggestion is to sit down with the IT department and hash this

    out IF lots of the students are going to use or are using ebooks for

    classes and research.  It sounds like neither of your institututions has

    thought this out thoroughly.  Yes, that's an oversimplification, and may

    not be possible.  But you should try!









    On Tue, Nov 20, 2012 at 3:46 PM, Luis.Portocarrero.Pinto <

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  • Currently Being Moderated
    Nov 20, 2012 7:50 PM   in reply to WestminsterSA

    I've been working with software for over 30 years.  I understand the way

    proxying works from the lowest level.  Do not lecture me on how you think

    it should work.


    ADE does not supply credentials because it does not know that it's

    operating in a proxy environment.  The proxy server doesn't tell it that it

    is - and it wouldn't matter anyway, because ADE's 'bad' design is not

    intended to operate in that environment.  Period.



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  • Currently Being Moderated
    Nov 20, 2012 11:05 PM   in reply to WestminsterSA

    Sorry.  The proxy server is asking for those credentials, not ADE.


    We're back to the fact that ADE is not intended for use in a network.



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