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SteveH@
Currently Being Moderated

Problems exporting Interactive PDF

Aug 13, 2012 9:23 AM

Tags: #pdf #mac #export #crash #mac_os_x #interactive_pdfs

Hi,

 

I have searched through the forums for similar problems but haven't found anything that solves or helps my issue.

 

The problem is:

When exporting a large interactive PDF with a drop down menu containing links to each page within the document InDesign hangs on the second to last page and becomes completely unresponsive. I then have to force quit Indesign.

 

How the document it setup

You click "MENU button" which triggers the visibility of "MENU BG" (the popup menu background), the "EXIT" (close window) button and "P1", "P2", "P3", etc buttons (direct links to pages within the popup box).

 

When you click "EXIT" or "MENU BG" all the previously activated visible buttons turn back to their invisible state.

When you click "P1" or another link, you are taken directly to that page AND all the buttons return to their previous invisible state.

 

All of these buttons are located on the master page for the file inside two layers: Menu Top and Menu Overlay.

 

Notes

All the interactive content is contained withing a few layers. If only the content layers (which sit below these interactive layers) are selected the full document exports fine.

If just the interactive layers are exported the pdf hangs on page 48 and never finishes.

If you export say 10 pages with both content and interactive layers, the pdf exports fine. However when you try to combine the parts of the document in Acrobat it creates the document successfully but it hangs upon saving.

I tried it with all the buttons using destination links within the document but it doesn't work.

I tried it with all the buttons using hyperlinks within the document but it doesn't work.

 

Here is a link to download the original file.

 

The file was created in InDesign CS6 on Mac OS X 10.7.4

 

Surely InDesign must be able to cope with this?

Please is anybody able to help?

 
Replies
  • Currently Being Moderated
    Aug 13, 2012 9:38 AM   in reply to SteveH@

    Hello,

     

    Not much help to you. I opened your file and got a crash.

     

    0   ???                          0xa018a6f0 _XHNDL_trapback_instruction + 0
    1   PublicLib.dylib              0x0187dfd4 CWaxRunText::Draw(GraphicsData*, long, long, PMRect const*) const + 2548
    2   com.adobe.InDesign.Text      0x1f2d0200 GetPlugIn + 1483440
    3   com.adobe.InDesign.Text      0x1f2fc517 GetPlugIn + 1664455
    4   com.adobe.InDesign.Text      0x1f2f53a1 GetPlugIn + 1635409
    5   com.adobe.InDesign.Text      0x1f3136f4 GetPlugIn + 1759140
    6   com.adobe.InDesign.Text      0x1f312f13 GetPlugIn + 1757123
    7   com.adobe.InDesign.Text      0x1f311f80 GetPlugIn + 1753136
    8   PublicLib.dylib              0x017c8a7a CShape::ProcessDrawShape(GraphicsData*, long) + 310
    9   com.adobe.InDesign.Text      0x1f23619d GetPlugIn + 852557
    10  com.adobe.InDesign.Text      0x1f236023 GetPlugIn + 852179
    11  PublicLib.dylib              0x017c8a7a CShape::ProcessDrawShape(GraphicsData*, long) + 310
    12  PublicLib.dylib              0x017c90da CShape::DrawHierarchy(GraphicsData*, long) + 354
    13  PublicLib.dylib              0x017cb15d CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 389
    14  PublicLib.dylib              0x017cad84 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 130
    15  PublicLib.dylib              0x017c8a7a CShape::ProcessDrawShape(GraphicsData*, long) + 310
    16  com.adobe.InDesign.Layer      0x214c4981 0x214be000 + 27009
     
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  • Currently Being Moderated
    Aug 13, 2012 9:44 AM   in reply to SteveH@

    Indded. Mac 10.6.8.

     

    Sorry.

     
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  • Currently Being Moderated
    Aug 13, 2012 9:51 AM   in reply to Pickory

    Hmm, it did open the seconde time. I did an export to IDML and then tried to export to interactive PDF, hangs on page 48.

     

    All the best.

     

    P.

     
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  • Currently Being Moderated
    Aug 13, 2012 9:59 AM   in reply to Pickory

    Hangs on page 48 in 5.5.

     

    P.

     
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  • Currently Being Moderated
    Aug 13, 2012 10:30 AM   in reply to SteveH@

    See Adobe Forums: InDesign CS5.5 Not Responding for directions to generate first a hang report, then a crash.

     
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  • Currently Being Moderated
    Aug 13, 2012 2:00 PM   in reply to SteveH@

    Unfortunaely I don't see anything there but what looks like references to the PDF library, but I'm not the expert on reading these.

     
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