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I am Orla
Currently Being Moderated

Program freeze on opening after installing latest patch

Aug 13, 2012 12:20 PM

Hi,

I  haven't been able to use Dreamweaver since I installed the patch. The program freezes on start up everytime I  open it. This is causing huge problems for me I need this program for work.

Orla.

Branched from an earlier discussion.
 
Replies
  • Currently Being Moderated
    Aug 13, 2012 12:22 PM   in reply to I am Orla

    What have you tried to do to fix it so far?

     

    Restart, uninstall/reinstall, etc?

     
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  • Currently Being Moderated
    Aug 13, 2012 12:26 PM   in reply to I am Orla

    Sorry to hear, Orla.

     

    After it freezes, does it crash or give an error? Or is it simply non-responsive?

    If non-responsive, how long have you left it frozen? Sometimes, a freeze is temporary, and if you wait a few seconds or up to a minute or so, it will unfreeze. (Obviously, we would want to still sort out why it is freezing for that period of time, but knowing whether or not it ever recovers from the freeze will help us to fix the problem.)

     

     

    Oftentimes, clearing the Dreamweaver cache will help with issues like this. See the instructions here to do so: http://forums.adobe.com/message/2260933#2260933

     

     

    If that does not help, let us know more about your computer configuration (e.g. what operating system and version, what other software you have installed, etc.) and what exact version of Dreamweaver it is.

    It would also be helpful if you could describe the exact sequence of events from the time you attempt to start Dreamweaver to the point at which it freezes, and what you see/what occurs directly before the freeze.

     
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  • Currently Being Moderated
    Sep 22, 2012 10:29 PM   in reply to I am Orla

    Try clearing your preference file using the technique given at this link:

     

    <http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver- cs4-cs5.html>

     

    99% of the time it is to do with the preference file that is corrupted.

     

    Good luck and post back.

     
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