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Suzy81
Suzy81
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Creative Cloud Trial

Aug 11, 2012 8:38 AM

Tags: #trial #creative_cloud #two_devices

Hi I have joined the Creative Cloud on the 30day trial and have installed some apps on my main computer which seem to work fine. I am now trying it out on my laptop. I have downloaded the application manager and installed photoshop and indesign. Now when I open either of these on my laptop it shows a window giving the option of 'license' or 'start trial', then when I hit 'start trial' it just returns to the same window.  I am signed in. And the programs are not open on my other computer. I understood the creative cloud could be used on two devices but it seems I cant?  Please help!!

287 Views   1 Reply   Latest reply: David__B, Aug 13, 2012 2:34 PM
 
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  • David__B
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    1. David__B,
    Aug 13, 2012 2:34 PM   in reply to Suzy81
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    Hi Suzy81,

     

    Although you are using the trial instead of actually having purchased, I was wondering if the behavior you were experiencing on the second computer might be related to what is described in this document

     

    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l

     

    You might check if the option to install becomes available again if you change the install language to English (International), if so, try reinstalling the products and see it resolves the issue.

     

    -Dave

     
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