I have new Mountain Lion system software on my iMac and bought Dreamweaver CS6. Installation has failed twice, even though I closed all apps and restarted. Help please.
I sent a screen shot of the error messages, which I do not understand. After having a good online chat with one of your tech people, I shut down, restarted, and tried to reinstall a trial version of the Dreamweaver software with all applications closed. (This is what had been suggested.) The download went along fine for awhile and then aborted and left the same error messages sheet. I tried restarting and downloading the full version, but the same thing happened.
I attached those error messages to a previous communication, so they are at Adobe somewhere. If you would like me to attach the screen shot again, I can do that, though I don't see that opeion with this particular chat.
Because there seems not to be an option to attach that screen shot, I will retype the messages here: (hoping I didn't make mistakes, but that's entirely possible!) I hope you can help. Thanks very much. Susan Bingham
Exit code: 7
0 fatal errors, 5 errors, 0 warnings.
Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0
ERROR: DF006: The path "/Applications/Adobe Dreamweaver CS6 already exists and is not a directory. Please rename or delete and retry (Seq 1)
ERROR: DF027: Unable to copy file from "/private/tmp/,tempdir6ZZ6gEuX/Assets/Icon " to "/Applications/Adobe Dreamweaver CS6 Icon " (Seq 1)
ERROR: DW063: Command ARKcopyFileCommand failed (Seq. 1)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLnguagePack: Install failed
ERROR: DW050: Adobe Dreamweaver CS6_ Failed due to Language Pack installation failure
Are you able to run the uninstaller successfully?
For the DF006 error it is indicating that /Applications/Adobe Dreamweaver CS6 already exists. If you have run the uninstaller then please move this folder to the trash.
Also the DF027 error indicates your computer is having problems reading or writing to that same location. We have additional information on how to resolve permissions errors such as you are facing at /Applications/Adobe Dreamweaver CS6 within Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
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