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Win7 32bit Flash videos won't play

Aug 9, 2012 6:24 PM

I have 2 PCs, both running Win7 Home Premium current with all patches as well as current versions of Chrome, IE9, and Firefox.   My 64bit desktop runs Flash videos just fine with all 3 browsers.  All was OK until the last day or two.  Now my 32bit laptop runs Flash videos in Chrome, but will not run videos in IE9 or Firefox - they load the page where I should see that page that is white with the little puzzle icon in the middle that I can click on to start up the video, but all I get in IE & Firefox is a page that has normal stuff on the sides, but the video part of the screen stays blank black or blank white depending on whether IE or Firefox.  I uninstalled both Shockwave and Flash layers, rebooted, and then downloaded/installed these two items from Adobe.com:

1 Adobe Flash Player 11.3.300.268

2 Adobe Shockwave Player 11.6.5.635

 

And then rebooted again. 

Still no progress on getting the videos to play.  What to do??

 

Added 8/9/2012

Still wont play videos in IE9 or Firefox.  Here's a link to a video that will not play (it plays OK in Chrome).  http://www.revolutiongolf.com/home/video/1775566388001

 

Chris - no ideas?

 
Replies
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 9, 2012 6:42 PM   in reply to cwr64

    I'd recommend looking at the following FAQ.  In particular, try the two test links in the tech note and try disabling hardware acceleration to see if that makes any difference.

     

    How do I troubleshoot and report problems with Flash Player Video?

     
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    Aug 9, 2012 8:14 PM   in reply to cwr64

    This is a public forum; please do not post your email address and other private data (by sending the entire notification message back to the forum).

     
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    Aug 10, 2012 3:53 AM   in reply to cwr64

    No, you need to post such data directly in the forum (your topic is http://forums.adobe.com/thread/1046717)

     

    Unfortunately attachments are currently disabled in the forum; you need to post/paste the contents of the dxdiag.txt file inline.

     

    P.S. you'll need to use the keyboard shortcut Ctrl+V to paste into the forum editor.

     
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    Aug 10, 2012 3:54 AM   in reply to cwr64

    Of course you can also send an email reply with the dxdiag.txt data in the message body; that will be posted in the forum.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 10, 2012 12:43 PM   in reply to cwr64

    Just to clarify, both test videos worked fine on your 32bit system?

    cwr64 wrote:

     

    Chris,I'm no tech and following the sequence to pin this down is, I guess, beyond me. Check if you can see an HTML5 video                                             See the following videos in an HTML5 supported browser.HTML5 video

    Non-HTML5 videoIf you can see the HTML5 video properly, but can’t see the non-HTML5 video, there could be an issue with Flash Player. If you can’t see both the videos, it can be an issue with your device drive. I was able to play both the two videos above using IE9. The next video played OK with hdw acceleration either on or off.  http://www.adobe.com/products/flashplayer.html I have attached the dxdiag.txt file to this email. Do I also need to send it to the bug report? Thx

     

    [private data removed]

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 13, 2012 4:52 PM   in reply to cwr64

    Actually, one of those videos is HTML5, the other is Flash.  So, your system is able to play Flash video content.  That's good news. 

     

    Now the question, why won't this link (http://www.revolutiongolf.com/home/video/1775566388001) play?  First, try clearing your browser cache, it's possible you have corrupt files here.  Next, make sure you aren't running any third party extensions that might interfere.  Finally, what version of the player do you have installed in both Firefox and IE?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     
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