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alanmiku
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HELP!! Can't import MOV. file? (CS4)

Aug 13, 2012 9:36 AM

i'm using Cs4 and my problem is cannot import the mov. file

it shows:

***After Effects error:Can't import file "(file name)"

    unsupported filetype or extension.

    (0::1)

 

and i have read "troubleshooting QuickTime errors with After Effects"

 

(http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-e rrors-with-after-effects.html)

 

However it cannot help

 

i am sure that i have installed Quicktime 7.X

 

who can help me,

it really makes me crazy.

2609 Views   5 Replies   Latest reply: Dave LaRonde, Aug 15, 2012 8:55 AM
 
Replies
  • Rick Gerard
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    1. Rick Gerard,
    Aug 13, 2012 10:03 AM   in reply to alanmiku
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    We need to know what kind of movie file you're trying to import. There are hundreds of types. We also need to know the version of your OS. If you can open up the .mov file in QuickTime player check the movie info for the codec.

     
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  • Mylenium
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    2. Mylenium,
    Aug 13, 2012 10:25 AM   in reply to alanmiku
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    What Rick said. More info is required.

     

    Mylenium

     
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  • BenMarkus
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    3. BenMarkus,
    Aug 13, 2012 5:25 PM   in reply to alanmiku
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    Hit Command I when you open up the quicktime player to get the Inspector panel Rick is talking about.

     
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  • alanmiku
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    4. alanmiku,
    Aug 15, 2012 3:58 AM   in reply to Rick Gerard
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    i use quicktime open it,

    and it shows that:

    it is a PNG file

     
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  • Dave LaRonde
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    5. Dave LaRonde,
    Aug 15, 2012 8:55 AM   in reply to alanmiku
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    Without any more additional information than that, I can only recommend that you use the Enable Legacy Codecs selection in QT Pro Preferences.  And if you happen to have QT X installed, get rid of it in favor of the latest version of QT 7.

     
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