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Encore CS5 PC "App Crash" now program will now not work at all. Error Message below.

Aug 13, 2012 3:51 PM

Tags: #appcrash #sonicauthorcore.dll #will_not_launch

Any help would be great.  I tried rebooting the computer.  Also shutting it down for a while and bringing it back up. I also cleared cache and tried deleting the preference files.

This is a turn key system that has done other encore products so the hardware can handle it. Also, Premiere Pro is running fine.  The biggest issue now is that I can not get the program to do anything but boot to the crash screen. Here is the error. 

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: Adobe Encore.exe

Application Version: 5.0.0.508

Application Timestamp: 4ba2cf79

Fault Module Name: SonicAuthorCore.dll

Fault Module Version: 5.0.0.508

Fault Module Timestamp: 4ba2cecd

Exception Code: c0000094

Exception Offset: 00bac614

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 
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