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DebbieH103
Currently Being Moderated

When Trying to download products, I get internal error

Aug 11, 2012 8:59 PM

When I try to download any of the products, I receive a message that I need to first install the Adobe Applications Manager. When I download that (which it seems to do instantly), I get this error: We've encountered the following issues: Plese connect to the Internet".

 

Of course, I am already connected to the internet. I tried disabling my firewall and still get the error.

 
Replies
  • Currently Being Moderated
    Aug 13, 2012 3:46 PM   in reply to DebbieH103

    Hi DebbieH103,

     

    If its not your firewall, you might verify that its not an entry in your hosts file blocking access. That could also be the cause.

     

    If you go to the "Let me fix it myself" section in this doc it will tell you how to check the hosts file on the system having the issue versus the Windows default

    http://support.microsoft.com/kb/972034

     

    -Dave

     
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  • Currently Being Moderated
    Aug 13, 2012 5:02 PM   in reply to DebbieH103

    Hi Debbie,

     

    I wouldn't think that Acrobat X is related, you'll get errors through Adobe Application Manager if you attempt to install it without uninstalling the prior installation first with Acrobat specifically but shouldn't affect the other products.

     

    Might test in a new admin user also.

     

    I'm moving this thread over to our download/installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
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