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Sandie115
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TROUBLE INSTALLING INSPIRATION BROWSER UPDATE

Aug 11, 2012 11:13 AM

I wanted to update my Inspiration Browser for Windows 7 so uninstalled it as it said and when I went to install the newer version it would not install, says "download error"   I have tried a million times, NOW WHAT??

SANDIE

495 Views   5 Replies   Latest reply: photodrawken, Aug 13, 2012 9:04 PM
 
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  • Nikhil Bisne
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    1. Nikhil Bisne,
    Aug 12, 2012 11:08 PM   in reply to Sandie115
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    Have you tried troubleshooting using the steps listed on this doc ? Although this refers to an older version of Elements(7 actually) but can try the troubleshooting steps(You would also need to uninstall AIR as listed on this doc) listed and let us know the results.

     

    Thanks

    Nikhil

     
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  • Jeff A Wright
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    2. Jeff A Wright,
    Aug 13, 2012 3:05 PM   in reply to Nikhil Bisne
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    Moving this discussion to the Photoshop Elements forum.

     
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    3. 99jon,
    Aug 13, 2012 3:11 PM   in reply to Sandie115
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    Try downloading and installing outside of the Organizer or Welcome Screen. Uninstall AIR and IB via the control panel. Then do ctrl+alt+delete and open the  processes tab in task manager. Highlight any running Adobe application or process and end it. Use the link below and it will install both IB and AIR.

     

    Inspiration Browser Get Update Now

     
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  • Sandie115
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    4. Sandie115,
    Aug 13, 2012 6:37 PM   in reply to 99jon
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    Well I did as this says, stop one Adobe process going on and then clicked on install and it worked or so it looked.

    Will let you know. I am learning to do Adjustment Layers and when I do layers and then hue/saturation it has no way of confirming my choices and if I want to do Shadows/Highlights it will not work. How to make this work????

     

    Thanks,

    Sandie

     
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  • photodrawken
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    5. photodrawken,
    Aug 13, 2012 9:04 PM   in reply to Sandie115
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    Sandie115 wrote:

     

    Will let you know. I am learning to do Adjustment Layers and when I do layers and then hue/saturation it has no way of confirming my choices and if I want to do Shadows/Highlights it will not work. How to make this work????

    Hi Sandie,

     

    Why don't you start a new discussion with that question, and describe exactly what you're clicking on and what you see happening (or not happening).

     

    Ken

     
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