I have Windows Vista and have been trying to update my Adobe Flash Player for several weeks.

[Hairchick81]

Everytime I try to visit YouTube or Vevo they are telling me I need to update my Adobe Flash Player, I click the update button then it tells me the newer version is already installed. I have visited your help site numerous times trying to uninstall the program then reinstall it. No luck. I have even enabled the shock wave as recommended.

[pwillener]

Use the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html then try installing again.

[topic moved to Flash Player forum]

[adobehater666]

Uninstalling and reinstalling didn't work for me the 18 times I tried it. Adobe scripts are the shits!

[chris.campbell]

You might want to give the steps in this FAQ a try:

How do I do a clean install of Flash Player?

[Hairchick81]

Pat, I have done all of these steps before. Still no luck. Chris, I cant even look at the instructional video because it telling me I need to update my flash player. Really at a loss here.

[chris.campbell]

Can you view the video using this link?

http://www.youtube.com/watch?v=0-ZLcbLDwm0&feature=youtu.be&hd=1&html5=1

[Hairchick81]

I was able to watch that video. I followed all the steps, and downloaded the new one. It all went as exactly did in past. I went to Vevo to see if I could watch a video. Guess what? It tells me I need to download the new flash player. ???????????? I have spent hours upon hours trying to fix this and it all ends up in the same place, so frustrating!!!!!

[Hairchick81]

I have even followed Hugo T's discussion and did all of those instructions as well. Still nothing!

[Hugo_T]

Ifeel your pain, watched the video, downloaded the new version and still nothing... this is beyond ridiculous................

[Hairchick81]

I have not only followed yours but everyone eles as well! I feel like I've changed so many of my controls, I'm not safe on the web. This is ridiculous to say the least, is there anyway around this situation!?

[pwillener]

One thing that has never been asked: what is your web browser?

Also, what is your current installed Flash Player version?  See http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#main_Find_the_Flash_Player_ver...

Can you post a screenshot of a page that asks you to update your Flash Player?

[Hairchick81]

My web browser is Internet Explorer. I have no idea what the current flash player is being that I have installed and uninstalled several times. Clean install in all. Begining to think Adobe is dirty. And I have no idea how to do screenshot. I really want to know why SO many people are struggling with the same issues.

[pwillener]

Hairchick81 wrote:

My web browser is Internet Explorer.

Check

• http://forums.adobe.com/thread/885448
• http://forums.adobe.com/thread/867968

Hairchick81 wrote:

Begining to think Adobe is dirty.

That is not a nice thing to say.  Adobe is making Flash Player available for free, and the Flash Player developers are doing their best to create a product that works on millions of different computer configurations.  They are also actively participating and helping in this user forum.

[adobehater666]

Hi Hairchick81!

[Hairchick81]

This was the fix finally! Maybe flash should explain to people that the update isnt as easy as the one click update depending on the computer. I know that it would save you guys from having to deal with not only frustrated people, but time as well. I apologize for my dirty comment. This has been one of the most time consuming and most frustrating things I have ever done on a computer, and that comment expressed it. Although it looks not NEARLY as bad as some. Thank you Pat and Chris for your time.

[adobehater666]

Idiotic silly questions to which you already knew the answers!

[adobehater666]

I cannot understand why Adobe cannot get their installers to operate

correctly on XP and Win7 _x32 and _x64 machines. It has been crappy like

this for the past three years for me. And web pages that I am paying for I

am denied access to. I wish there were some way to recover these costs from

the bastard Adobe programmers, who obviously could not care less about

their customers!!!