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InDesign CS5.5 crashes while applying Template to a page

Aug 13, 2012 1:04 PM

Hi,

 

We installed Adobe InDesign CS5.5. on 10 Windows XP SP3 32-bit workstations with 2 GB RAM. On every computer, when a user tries to apply a template to a page in a .indd document, InDesign immediately shuts down without displaying any error messages. Using the Sysinternals Tools and Dr.Watson, I think that the faulty plugin might be this one: C:\Program Files\Adobe\Adobe InDesign CS5.5\Plug-Ins\Layout\PAGES PANEL.APLN.

 

Here's a part of the drwtsn32.log file (the full log can be made available upon request):

 

Une exception d'application s'est produite :

        App : C:\Program Files\Adobe\Adobe InDesign CS5.5\InDesign.exe (pid=2844)

        Lorsque : 2012-08-13 @ 14:32:37.017

        Numéro d'exception : c0000005 (violation d'accès)

 

[...]

 

*----> Liste des tâches <----*

   0 System Process

   4 Error 0xD0000022

452 Error 0xD0000022

508 Error 0xD0000022

532 Error 0xD0000022

576 Error 0xD0000022

588 Error 0xD0000022

764 Error 0xD0000022

 

[...]

 

*----> Suivi arrière de la pile <----*

WARNING: Stack unwind information not available. Following frames may be wrong.

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5.5\Required\LAYOUT.RPLN -

ChildEBP RetAddr  Args to Child             

06606b88 0625bf00 00020002 0408010b 0a8b1984 CJKGRID+0x20b55

0aa2915c 0aa1f130 0aa21a50 0aa1cb90 0aa1ba60 0x625bf00

0aa1d060 8108244c 000132f9 8b157500 c985044e LAYOUT+0xf130

8bf18b56 00000000 00000000 00000000 00000000 0x8108244c

 

[...]

 

 

Has anybody ever experienced this issue ? Are there known workarounds ?

 

Let me know if you need additionnal information.

 

Thank you in advance !


LR

 
Replies
  • Currently Being Moderated
    Aug 13, 2012 1:07 PM   in reply to Luc Racine

    Apply a template to a page? Do you mean apply a master page?

     

     

     

    Is CS5.5 fully patched to 7.5.3?

     

     

     

    And 2 GB RAM? That’s barely enough for the operating system.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Aug 13, 2012 2:33 PM   in reply to Luc Racine

    Yes, that's applying a master page.

     

    Personally I don't think this is RAM related.

     

    Again, is ID patched to 7.5.3? Hold down the Ctrl key and choose About InDesign from the Help menu to check.

     
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  • Currently Being Moderated
    Aug 13, 2012 2:35 PM   in reply to Luc Racine

    I would doubt that’s the cause if it’s happening on every machine and yes, that’s a master page that’s being applied.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Aug 14, 2012 3:10 AM   in reply to Luc Racine

    Sorry, you did say that earlier and I missed it.

     

    Happeing on multiple machines sounds like a software conflict with something else on all of those machines. Any third part plugins? A font manager?

     

    I don't think it will make a differnce, but have you tried trashing the prefs? see Replace Your Preferences

     
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  • Currently Being Moderated
    Aug 17, 2012 8:54 AM   in reply to Luc Racine

    THe best thing would be to rebuild from scratch. Next best option is to open the PM file and hope for the best, then export to.idml, open that and fix what needs fixing before resaving as an ID template.

     

    Given these are templates, I wouldn't spend time on second-best, myself.

     
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