When I try to download flash player to my computer, it tells me a new version already exists. However, it does not.
What is your operating system, version & edition? Windows 7 Home Premium (64 bit operating system)
What is your web browser? Internet Explorer 9 (9.0.8112.16421)
I never had a problem using Flash Player with my homepage of Xfinity (Comcast) until Google Chrome showed up. I want to use Xfinity-Comcast as my default since that is where my email account resides and where I am most familiar. I have tried to delete Google Chrome but that doesn't help. Still keep getting the message that a new version of flash player is already loaded.
Use the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html then install Flash Player again.
I did uninstall flash player from Google Chrome since that is where it was installed and it did uninstall. Then tried installing flash player in Xfinity Comcast which said it was a successful install. I shut down computer and restarted. Then from Xfinity, I tried to open a video segment and getting the message that it was already installed.
I have tried deleting Google Chrome but it keeps coming back to haunt me. Had no problems with flash player until that showed up.
I'm so frustrated.
This time I was successful uninstalling flash player on Google Chrome. Then I deleted Google Chrome.
Went back to xfinity by Comcast and loaded flash player successfully.
However, I still can't run video clips from xfinity home page. Keeps prompting me to load a more current version of flash player . I do that and looks like the load was successful but still can't view videos.
Any other suggestions.
What is your current installed Flash Player version? See http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html# main_Find_the_Flash_Player_version_installed_on_your_machine
What is really strange is that flash player is showing on my computer files. However, when I used your link below to find my version of flash player in IE (Xfinity-Comcast), the box is blank indicating that it is not loaded.
Yet I can find it loaded when I go into my control panel. It is Adobe Flash Player 11 Active X. Somehow there is a disconnect.