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Hugo T
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Unable to get Flash to work

Aug 12, 2012 6:37 PM

For the last few days I've been trying to get the latest version of Flash to work on my laptop, I've gone through every suggestion posted on these forums and the most I get is a black box where a flash video is supposed to work. I've installed and unistalled all more times than I can count, right now I have the latest version installed but when I go to the test page on the link provided to other users it tells me that it is not. I desperately need to fix this and any help is appreciated.

 

Windows 7 Home Premium

IE9 version 9.0.8112.16421

Flash Version 11.3.300.268

1123 Views   9 Replies   Latest reply: Chris Campbell, Aug 16, 2012 7:04 PM
 
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  • Pat Willener
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    1. Pat Willener,
    Aug 12, 2012 9:09 PM   in reply to Hugo T
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    Did you...

     

    What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

     
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  • Hugo T
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    2. Hugo T,
    Aug 13, 2012 10:40 AM   in reply to Pat Willener
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    I've checked the first link and under the manage add ons tab, next to Toolbars and Extensions, Shockwave Flash Objects is enabled.  When I click on the link that takes you to the Flash Player About Page I don't even get a box with a red x on it, it's just blank. 

    I also checked the second link you posted having to do with ActiveX Filtering, I've made sure to turn it off.  I also don't get the circle with a slash icon on any of the webpages I am having problems with.

     

    My display adapter info is

     

    Driver Provider:  Intel Corporation

     

    Driver Date:        4/4/2011

     

    Driver Version:   8.15.10.2353

     
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  • Pat Willener
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    3. Pat Willener,
    Aug 13, 2012 6:23 PM   in reply to Hugo T
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    If the Shockwave Flash add-on is enabled, and ActiveX filtering disabled, the only other idea I have is to update your graphics driver, according to the link in my earlier post.

     
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  • bigdon531
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    4. bigdon531,
    Aug 14, 2012 9:42 AM   in reply to Pat Willener
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    I have the virtually the same as above, and I just recently got a new graphics card. Is there anything else to do?

     

    Thanks,

     

    Don

     
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  • Chris Campbell
    8,549 posts
    May 4, 2010
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    5. Chris Campbell,
    Aug 14, 2012 5:01 PM   in reply to bigdon531
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    Hi Don,

    Have you walked through the steps for a clean install?

     

    How do I do a clean install of Flash Player?

     

    Thanks,

    Chris

     
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  • bigdon531
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    6. bigdon531,
    Aug 15, 2012 8:04 AM   in reply to Chris Campbell
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    Chris,

     

    I used the link below with the filepaths and didn't find anything. Is there

    anything else to try? I've been doing internet searches for 3 days and I

    keep coming up with the same things to do, but nothing works, short of

    returning to IE8.

     

    Thanks,

     

    Don

     
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  • Chris Campbell
    8,549 posts
    May 4, 2010
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    7. Chris Campbell,
    Aug 15, 2012 4:55 PM   in reply to bigdon531
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    Don, could you give Google Chrome a try to make sure there isn't something at a lower level that is affected Flash?

     
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  • bigdon531
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    8. bigdon531,
    Aug 16, 2012 7:08 AM   in reply to Chris Campbell
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    Flash seems to be working with Chrome, so that's good. I tried IE again.

    The message doesn't show up on the browser, but Youtube gives me a message

    on each video saying that I need to download Flash to watch it. My wife

    prefers IE, so I'd appreciate any help you can be getting that to work.

    I'll still search on my own, as well.

     

    Thanks,

     

    Don Anderson

     
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  • Chris Campbell
    8,549 posts
    May 4, 2010
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    9. Chris Campbell,
    Aug 16, 2012 7:04 PM   in reply to bigdon531
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    Don,

    If you go to this page on IE, does it tell you what version of Flash is installed?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    If not, please follow the steps in this FAQ:

     

    Enabling Flash Player in Internet Explorer 9

     

    Thanks,

    Chris

     
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