When I try to download flash player, it tells me a new version is already loaded. It is not.

[Singmal]

When I try to download flash player to my computer, it tells me a new version already exists.  However, it does not.

[Mylenium]

Flash Player Help | Installation problems | Mac OS

Flash Player Help | Installation problems | Flash Player | Windows

Uninstall Flash Player | Mac OS

Uninstall Flash Player | Windows

Mylenium

[pwillener]

What is your operating system, version & edition?

What is your web browser?

[topic moved to Flash Player forum]

[Singmal]

What is your operating system, version & edition? Windows 7 Home Premium (64 bit operating system)

What is your web browser? Internet Explorer 9 (9.0.8112.16421)

I never had a problem using Flash Player with my homepage of Xfinity (Comcast) until Google Chrome showed up.  I want to use Xfinity-Comcast as my default since that is where my email account resides and where I am most familiar.  I have tried to delete Google Chrome but that doesn't help.  Still keep getting the message that a new version of flash player is already loaded.

[pwillener]

Use the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html then install Flash Player again.

[Singmal]

I did uninstall flash player from Google Chrome since that is where it was installed and it did uninstall.  Then tried installing flash player in Xfinity Comcast which said it was a successful install.   I shut down computer and restarted.  Then from Xfinity, I tried to open a video segment and getting the message that it was already installed.

I have tried deleting Google Chrome but it keeps coming back to haunt me.  Had no problems with flash player until that showed up. 

I'm so frustrated.

[Singmal]

This time I was successful uninstalling flash player on Google Chrome.  Then I deleted Google Chrome. 

Went back to xfinity by Comcast and loaded flash player successfully.

However, I still can't run video clips from xfinity home page.  Keeps prompting me to load a more current version of flash player .  I do that and looks like the load was successful but still can't view videos.

Any other suggestions.

[pwillener]

What is your current installed Flash Player version?  See http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#main_Find_the_Flash_Player_ver...

[Singmal]

What is really strange is that flash player is showing on my computer files.  However, when I used your link below to find my version of flash player  in IE (Xfinity-Comcast), the box is blank indicating that it is not loaded.

Yet I can find it loaded when I go into my control panel.  It is Adobe Flash Player 11 Active X.  Somehow there is a disconnect.

[Singmal]

Good News!

I finally got flash player to work with my xfinity home page.

Made a few 'add-on' changes and it worked.  However, it was painful trying to figure it out.

Thank you so much for your help.