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Soldwisch
Currently Being Moderated

A virus was found in file

Aug 14, 2012 3:21 AM

Tags: #sendnow #virus_scan

I get an error message, that a virus was found in the file, I am trying to sent.

In this case it is a .m4v video file from my video camera, which was converted by Compressor.

My virus scanner does not show any infection.

 

If Adobe found a virus, how do I know which one it is? What if Adobe is wrong, and there is no virus?

 
Replies
  • Currently Being Moderated
    Aug 14, 2012 11:07 AM   in reply to Soldwisch

    Hi Soldwisch

     

    Can you share this document with me at sarsingh@adobe.com?

     

    I will take a look and get back to you.

     

    Thanks for reporting this issue.

    -sarabjit

     
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  • David Kastendick
    3,225 posts
    Apr 7, 2010
    Currently Being Moderated
    Sep 5, 2012 1:38 PM   in reply to Soldwisch

    Please see this post for more information: http://forums.adobe.com/message/4673015#4673015

     

    Our engineering team is actively working to resolve this!  We're sorry for the inconvenience.

     

    -David

     
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